TIA SIMMONS
Austin
Summary
Detail-oriented receptionist skilled in fostering positive patient interactions and executing administrative tasks efficiently. Adept at utilizing electronic medical records and managing billing inquiries, ensuring a seamless experience for both patients and healthcare staff.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Check in Receptionist
Eye Physicians & Surgeons
Jacksonville
11.2025 - Current
- Greeted patients warmly and assisted with check-in procedures.
- Collected patient information and verified insurance details accurately.
- Scheduled appointments using electronic medical records software.
- Confirmed appointments with patients to ensure attendance and proper scheduling.
- Maintained organized reception area to ensure a welcoming environment.
- Managed multi-line phone system, directing calls to appropriate staff to enhance communication flow.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Coordinated communication between medical staff and patients, ensuring timely information exchange for improved patient care.
- Processed payments and resolved billing inquiries, contributing to smooth financial transactions and patient satisfaction.
- Provided excellent customer service at all times while interacting with both internal and external Patients.
Receptionist
Louisiana Construction & Industry
Mandeville
03.2023 - 06.2024
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Managed phone calls, directing inquiries to appropriate departments for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Executed billing tasks and recorded information in company databases.
- Demonstrated effective teamwork and clear communication amongst colleagues for a better work environment.
- Other tasks include but are not limited to: scanning claim bills into the electronic system, requesting medical records/HCFA forms if needed, separating mail and sending out email receipts, and other tasks as assigned.
Nursing Assistant
Summerhouse Park Provence
Slidell
12.2022 - 03.2023
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering call lights.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
- Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
Warehouse Receiver
MECO (Mechanical Equipment Company Inc)
Abita Springs
08.2021 - 01.2023
- Operated forklift and other warehouse equipment to safely move and store products.
- Reduced product damage by ensuring proper handling techniques during the unloading process.
- Enhanced inventory accuracy with electronic data base using the QA process of verifying parts, making sure they're in acceptable condition and are made correctly.
- Reduced safety hazards by maintaining clean and orderly warehouse environment.
- Unloaded pallets and deliveries and organized products in warehouse.
- Acquired understanding of mechanical components to enhance operational efficiency.
Education
High School Diploma -
Cabot High School
Cabot, AR05-2020
Skills
- Telephone communication
- Customer Service
- Administrative Support
- File/Document Management
- Payment Processing
- Mail Handling
- Shipping and Receiving
- Home Care
- Hospice Care
- Patient Care
- Vital Signs
- Organization
- Time Management
- Teamwork
- Professionalism
- Facilities Maintenance
Certification
CPR Certified, 11/01/22
Timeline
Check in Receptionist
Eye Physicians & Surgeons
11.2025 - Current
Receptionist
Louisiana Construction & Industry
03.2023 - 06.2024
Nursing Assistant
Summerhouse Park Provence
12.2022 - 03.2023
Warehouse Receiver
MECO (Mechanical Equipment Company Inc)
08.2021 - 01.2023
High School Diploma -
Cabot High School