TIANA EGGERSON
Little Rock,AR
Summary
Compassionate and dedicated Certified Nursing Assistant with 7 years of hands-on experience providing high-quality patient care in fast-paced healthcare environments. Skilled in assisting with daily living activities, monitoring vital signs, maintaining patient comfort, and supporting multidisciplinary care teams. Brings 4 years of strong customer service experience, demonstrating exceptional communication, problem-solving, and interpersonal skills. Known for reliability, empathy, and the ability to build trust with patients, families, and colleagues. Committed to delivering safe, person-centered care while maintaining professionalism and integrity.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Weekend CNA
Fox Ridge Assisted Living
02.2024 - Current
- Assisted residents with daily living activities, ensuring safety and comfort.
- Monitored vital signs and documented changes in resident health status.
- Collaborated with nursing staff to develop individualized care plans for residents.
- Trained new CNA staff on best practices and company protocols.
- Assisted patients with daily living activities, promoting independence and dignity.
Patient Service Representative
Saline Memorial Hospital
08.2023 - 02.2024
- Perform routine safety checks (e.g., 15-min rounds) and document patient status accurately.
- Monitor patients while they sleep, watching for distress, self-harm risk, or unsafe behaviors.
- Respond quickly to crises or medical issues, using de-escalation and alerting nurses when needed.
- Assist patients with nighttime needs, including hygiene, comfort, and emotional support.
- Maintain a safe, clean, and calm unit, completing room checks and removing hazards.
- Record all observations, incidents, and interactions in the patient chart before shift end.
- Provide clear shift handoff communication to morning staff about patient changes overnight.
Home Health CNA
Pleasant Hill Senior Services
2021 - 2024
- Administered daily personal care and assistance to patients, ensuring comfort and well-being.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Assisted with mobility and physical exercises, enhancing patient strength and independence.
- Maintained accurate documentation of patient care activities in compliance with regulations.
Customer Service Representative
SYKES
2018 - 2021
- Formulated targeted initiatives to retain existing customers and strengthen loyalty, contributing to long-term business success.
- Facilitated customer satisfaction by addressing inquiries and resolving issues promptly.
- Led initiatives to optimize customer lifetime value, driving strategic growth.
- Managed cross-departmental efforts to refine customer classification systems.
- Oversaw the integration of data analytics into marketing strategies to enhance customer engagement.
- Developed and implemented advocacy strategies for Sykes to strengthen community engagement
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NHSkills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- HIPAA compliance
- Attention to detail
- Maintaining confidentiality
- End-of-life care
- Emotional support
- Emergency response
- Clinical documentation
- Medication administration
Certification
BLS and First Aid
Accomplishments
- Consistently volunteer weekly at Mosaic, supporting community members by assisting with programs and services.
- Demonstrate reliability and commitment by showing up every Tuesday and completing assigned tasks.
- Contribute to a welcoming environment, helping clients access resources and feel supported.
Timeline
Weekend CNA
Fox Ridge Assisted Living
02.2024 - Current
Patient Service Representative
Saline Memorial Hospital
08.2023 - 02.2024
Home Health CNA
Pleasant Hill Senior Services
2021 - 2024
Customer Service Representative
SYKES
2018 - 2021
Bachelor of Arts - Psychology
Southern New Hampshire University