Tiffani Martinez
Hope
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
10
10
years of professional experience
Work History
Store Manager
Brickhouse Cafe
08.2021 - 08.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Assisted with hiring, training and mentoring new staff members.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Assistant Manager
Stage Stores
11.2015 - 08.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
- Performed inventory control, such as counting, and stocking merchandise.
- Scanned, recorded and verified received inventory during regular shipments.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Arts - General Studies
University of Arkansas Hope-Texarkana
Hope, AR05-2022
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Retail inventory management
- Shift scheduling
- Team building and leadership
- Supply ordering
- Accurate cash handling
- Product merchandising
Timeline
Store Manager
Brickhouse Cafe
08.2021 - 08.2025
Assistant Manager
Stage Stores
11.2015 - 08.2020
Associate of Arts - General Studies
University of Arkansas Hope-Texarkana
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