Tiffany Benton

• Maintained detailed records of member interactions, ensuring all pertinent information was accurately documented for reference in future communications.
• Managed high call volumes while maintaining exceptional levels of professionalism and accuracy throughout each interaction.
• Streamlined processes for faster response times, effectively reducing member wait time during peak hours.
• Collaborated with other departments to resolve complex member situations, ensuring a seamless experience for the customer.
• Reviewing Rx insurance policy terms to determine whether a claim is covered by employer.
• Delivered high-quality customer service through prompt resolution of inquiries from members, providers, or other parties involved in the delivery of pharmacy benefits services.
• Resolve customers’ service and billing complaints.
• Contacting customers to respond to inquiries or to notify them of a claim investigation results or any planned adjustments.

Created detailed reports of customer interactions and resolutions.

Assisted with development of internal procedures related to technical support activities.

Maintained records of customer service requests and document problems and solutions in knowledge base database.

Conducted training sessions for users regarding application usage and functionality.

Analyzed customer inquiries and identified solutions for technical issues.

Verified that corrective actions were taken on customer issues reported previously.

Assisted customers with installation and configuration of software products.

Developed an understanding of customer needs by actively listening to their requests and communicating solutions effectively.

Adhered to established policies and procedures related to customer service operations.

Provided technical assistance to customers over the phone and through email.

Ensured compliance with workplace safety regulations by providing training sessions for all staff members.

Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.

• Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
• Completed data entry tasks with accuracy and efficiency.
• Gathered data and meticulously checked accuracy before finalization.
• Inspected loads prior to lifting to determine weight distribution and stability
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• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.