Tiffany Fulgham
Hampton
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
5
5
years of professional experience
2001
2001
years of post-secondary education
Work History
Sales Manager
Frontier Shed
Fordyce
09.2025 - Current
- Managed daily sales operations to enhance customer experience.
- Collaborated with team members to develop effective sales strategies.
- Conducted product demonstrations to engage potential customers.
- Maintained inventory levels to ensure product availability for clients.
- Trained new staff on sales techniques and customer service standards.
- Assisted in creating promotional materials to attract customers.
- Monitored competitor activities to adjust sales approaches accordingly.
- Built strong relationships with customers to encourage repeat business.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Collaborated with marketing team to create promotional materials for target customers.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Resolved customer complaints regarding sales and service.
Sales Manager
Frontier Shed
Cabot
04.2024 - 09.2025
- Managed daily sales operations and team performance at Frontier Shed.
- Developed training materials for new sales staff on product knowledge.
- Coordinated with marketing to enhance promotional strategies and campaigns.
- Analyzed customer feedback to improve service delivery and product offerings.
- Assisted customers in selecting products that meet their needs effectively.
- Maintained inventory levels to ensure product availability for customers.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established relationships with key clients, while maintaining existing customer base.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Achieved company growth and brand development through market expansion and sales.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Resolved customer complaints regarding sales and service.
Sales Manager
Frontier Shed
Hampton
09.2022 - 04.2024
- Managed daily sales operations and team performance at Frontier Shed.
- Developed training materials for new sales staff on product knowledge.
- Coordinated with marketing to enhance promotional strategies and campaigns.
- Conducted regular team meetings to discuss sales goals and strategies.
- Analyzed customer feedback to improve service delivery and product offerings.
- Assisted customers in selecting products that meet their needs effectively.
- Maintained inventory levels to ensure product availability for customers.
- Established relationships with key clients, while maintaining existing customer base.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Performed sales consultations and educated clients on products and services.
- Achieved company growth and brand development through market expansion and sales.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Collaborated with marketing team to create promotional materials for target customers.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
Administrative Assistant
Action Towing and Recovery
Hampton
06.2022 - 04.2024
- Managed daily office operations and ensured efficient workflow.
- Coordinated scheduling and appointments for team members and clients.
- Assisted in preparing documents and reports for internal meetings.
- Maintained accurate filing system for important company records.
- Supported customer inquiries with timely responses and solutions.
- Collaborated with vendors to ensure timely supply deliveries and services.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Scheduled appointments between clients and customers and internal staff members.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Directed customer inquiries to appropriate department personnel.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Facilitated communication between different departments within the organization.
- Conducted research on various topics as requested by management.
- Greeted visitors and provided general information about the company.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
Processor
Chop'n'Block
Eldorado
06.2021 - 01.2022
- Processed customer orders accurately and efficiently in a fast-paced environment.
- Maintained cleanliness and organization of workstations throughout the shift.
- Collaborated with team members to ensure timely completion of food preparation tasks.
- Utilized kitchen equipment safely while adhering to food safety standards.
- Assisted in training new staff on operational procedures and best practices.
- Monitored inventory levels and reported shortages to management promptly.
- Communicated effectively with front-of-house staff to enhance customer service experience.
- Scanned barcodes and processed merchandise by moving to proper areas.
- Reviewed order forms to prepare orders for processing.
- Monitored daily workflow to ensure deadlines were met for each stage of the loan process.
- Communicated effectively with borrowers regarding changes or issues that arose during the processing period.
- Preserved safe and clean work environment by keeping shelves, pallet area and workstations neat.
- Ensured proper security measures were taken when handling sensitive customer data.
- Identified areas where processes can be improved upon to increase efficiency and productivity.
- Maintained proper product storage and organized warehouse inventory.
- Evaluated orders by checking for appropriate product specifications, labels and packaging and making adjustments.
- Rotated products to maintain quality guidelines.
- Offered administrative support to capture and transfer information for storage, processing or transmitting.
- Responded promptly to inquiries from customers regarding their loans status or any other related issues.
- Researched customer accounts and ensured timely payments were made.
- Supported team members and participated in cross-functional projects as needed.
- Set up and operated production machinery according to specific standards and protocols of company.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Met or exceeded target for on-time customer shipments.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Measured and weighed items to meet quality standards and prevent waste.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
Education
GED
El Dorado , ARSkills
- Sales strategy
- Customer relationship management
- Market analysis
- Inventory management
- Effective communication
- Adaptability
- Excellent communication skills
References
References available upon request.
Timeline
Sales Manager
Frontier Shed
09.2025 - Current
Sales Manager
Frontier Shed
04.2024 - 09.2025
Sales Manager
Frontier Shed
09.2022 - 04.2024
Administrative Assistant
Action Towing and Recovery
06.2022 - 04.2024
Processor
Chop'n'Block
06.2021 - 01.2022
GED