Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tim Mahmud CHO

General Manager
Little Rock,AR

Summary

Customer-oriented General Manager with 19 years of experience focused on increasing revenues and expanding margin. Results-focused leader specializing in driving operational growth, building solid teams, creating strategic initiatives, and cultivating a strong company image. Eager to offer experience toward maximizing guest satisfaction, employee satisfaction, quality assurance, and asset protection.


Overview

19
19
years of professional experience
3
3
Certifications
4
4
Languages

Work History

General Manager

Days Inn Little Rock Medical Center
09.2018 - 07.2025
  • Within three months of the takeover, increased occupancy from 30% to 42%.
  • Increased gross revenue by $117K in the first year.
  • Increased overall guest satisfaction from 5.4 to 6.26.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Formulated policies and procedures to streamline operations.
  • Developed and implemented strategies to increase sales and profitability.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Owner/Operator

AL-BAQI LLC
08.2016 - 07.2018
  • Provide complete daily operation of the C-store, with gas responsibilities.
  • Administered all point-of-sale opening and closing procedures.
  • Facilitated monthly and quarterly physical inventory counts.
  • Replenished floor stock and processed shipments to ensure product availability.
  • Directly and effectively manage sales promotions by implementing new ideas.
  • Evaluated and continuously developed a new action plan to ensure maximum turnover of inventory.
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.

General Manager

Holiday Inn Full Service, Pinnacle Hotel Group
10.2015 - 08.2016
  • Managed day-to-day operations for a full-service hotel with 119 rooms, including 2,500 square feet of meeting space with food and beverage.
  • Oversee daily financial audits, inventory, and cost control for food and beverage, transactions, and revenue management through PERFORM.
  • Prepared the property budget and occupancy forecast for the year 2016.
  • Assigned weekly, monthly, and quarterly revenue goals, and scheduled training with the department manager.
  • Conduct employee payroll and accounts payable through M3.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Streamlined front office procedures to enhance efficiency and improve check-in/check-out experiences for guests.
  • Enhanced food and beverage offerings by collaborating with culinary teams on menu development, presentation standards, and pricing strategies.
  • Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
  • Collaborated with sales teams on targeted campaigns to increase bookings from corporate clients or group travelers during low-occupancy periods.
  • Developed and implemented marketing strategies to promote hotel services.

General Manager/Partner

Comfort Inn, Pinnacle Hotel Group
10.2014 - 10.2015
  • Achieved RevPAR increase from $19.00 to $37.00.
  • Increased occupancy from 41% to 63%.
  • Increased gross revenue by $120K year-to-date.
  • Increased overall guest satisfaction from 6.5 to 8.1.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Hotel Manager

Extended Stay America,
04.2014 - 10.2014
  • Within four months of the takeover, the hotel's ranking increased from 682 to 240 out of 684 hotels nationwide.
  • Achieved an overall top-line increase of 10%.
  • Collected $8,000 of outstanding accounts receivable balances.
  • Responsible for the preparation of the property budget and occupancy forecasts.
  • Managed labor standards and property-level expenses to achieve maximum revenue.
  • Worked with the Regional Director of Sales to manage all sales activities to meet revenue objectives.
  • Conducted coaching and counseling sessions, performance evaluations, prepared performance improvement plans, and disciplinary documentation; conducted terminations.
  • Inspected and documented repairs, cleanliness of the property, to ensure optimum upkeep, repair, room cleanliness, and overall property appearance.
  • Established a positive work culture that promoted teamwork, collaboration, and employee morale.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Developed and implemented marketing strategies to promote hotel services.

General Manager

La Quinta Inn & Suites,
Pine Bluff, Arkansas
10.2013 - 04.2014
  • Supervised and completed a full exterior and interior $2.5 million facelift renovation for 92 keys.
  • Collected $32K from outstanding AR balances.
  • Responded to Medallia and social media to maintain maximum exposure of the hotel brand.
  • Reviewed and submitted all the direct bill invoices on a weekly basis for accounts payable.
  • Prepared the weekly staff schedule to ensure adequate coverage during peak periods, and submitted payroll every other week.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.

General Manager

Americas Best Value Inn & Knights Inn,
Hot Springs , AR
10.2011 - 09.2013
  • Managed day-to-day operations for 139 combined keys.
  • Increased Gross revenue by $89K and $70K respectively during each year of tenure.
  • Oversaw daily financial audits, transactions, revenue management, and human resources.
  • Participated in thorough rate management in a very competitive market to maximize revenue.
  • Maintained third-party booking engines through extranets for maximum exposure.
  • Managed TripAdvisor and Medallia to ensure attention to guest reviews.
  • Purchased and managed inventory to ensure a sufficient level of supplies for both properties.
  • Reduced and controlled expenses by improving resource allocations and monitoring property-level expenses.
  • Maintained high levels of guest satisfaction for repeat guests through brand guidance and loyalty.
  • 89 keys and 50 keys.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

General Manager

Rodeway Inn & Suites,
07.2006 - 09.2011
  • Responsible for the overall operations of the hotel, including administrative, sales, and marketing.
  • Completed $1.5 million full exterior and interior renovation.
  • During the first year, it grossed $1 million, largely due to adding 33 LNRs.
  • Focused on leadership by example, with a 'whatever it takes' attitude to achieve success.
  • Completed all administrative duties, such as employee payroll, accounts payable, and receivable.
  • Monitored daily audits, transactions, rates, and inventory to maximize revenue.
  • Maintained franchise requirements to ensure operational excellence, to achieve guest satisfaction.
  • Ensured that purchases made for the supplies are within budget to control the property-level expenses.
  • 111 keys.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.

Education

Bachelor of Commerce - Management Major

National University
Dhaka Bangladesh
04.1996

Skills

  • Multi-Project Management

  • Expense / Labor Control

  • Data / Records Management

  • Team Building/Training Processes

  • Staff Workflow Prioritization

  • Regulatory Compliance

  • Project / Program Management

  • Start-Up Operations

  • Sales & Marketing

  • Guest / Business Relations

  • Operational efficiency management

  • Revenue Management

Certification

HOST - Leadership, Management and Sales Training by Choice Hotels International

Timeline

General Manager

Days Inn Little Rock Medical Center
09.2018 - 07.2025

Owner/Operator

AL-BAQI LLC
08.2016 - 07.2018

General Manager

Holiday Inn Full Service, Pinnacle Hotel Group
10.2015 - 08.2016

General Manager/Partner

Comfort Inn, Pinnacle Hotel Group
10.2014 - 10.2015

Hotel Manager

Extended Stay America,
04.2014 - 10.2014

General Manager

La Quinta Inn & Suites,
10.2013 - 04.2014

General Manager

Americas Best Value Inn & Knights Inn,
10.2011 - 09.2013

General Manager

Rodeway Inn & Suites,
07.2006 - 09.2011

Bachelor of Commerce - Management Major

National University

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