Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Timothy Kling

Benton

Summary

Dynamic Senior Operations Manager with a proven track record at Lifenet Emergency Medical Services, excelling in strategic planning and workforce management. Enhanced team productivity through effective coaching and developed a culture of continuous improvement, resulting in increased employee retention and operational excellence. Strong communicator and leader dedicated to fostering collaboration and innovation.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Senior Operations Manager

Lifenet Emergency Medical Services
07.2024 - Current
  • Oversaw workforce management planning, volume predictions and capacity planning.
  • Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
  • Managed employee-related issues encompassing labor, turnover and diversity.
  • Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
  • Implemented data-driven decision making to inform business strategies and drive operational excellence.
  • Worked to boost employee retention rates through the development of a positive work culture, fostering teamwork, open communication, and professional growth opportunities.
  • Provided leadership for continual management and employee training initiatives.
  • Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
  • Served as a trusted advisor to senior leadership on matters related to operational performance, strategic planning, and organizational development.
  • Facilitated culture of continuous improvement, encouraging feedback and innovative ideas from all levels of organization.

Operations Manager - Malvern Division

Lifenet Emergency Medical Services
06.2022 - 07.2024
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications.
  • Analyzed and reported on key performance metrics to senior management.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Worked to achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Directed initiatives to improve work environment and company culture.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts.

Operations Manager - Shift Lead

Lifenet Emergency Medical Services
02.2022 - 06.2022
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications.
  • Worked to achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Mentored team members in professional development activities.
  • Cultivated an inclusive workplace culture that fostered teamwork and collaboration.
  • Managed shift operations, supplied resources and monitored team performance.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Evaluated customer needs and feedback to drive improvements.

Flight Paramedic

Survival Flight Inc.
04.2018 - 02.2022
  • Elevated care standards through consistent adherence to established treatment guidelines and protocols.
  • Supported continuous improvement initiatives within the organization by contributing suggestions based on real-world experiences in the field.
  • Strengthened relationships with local hospitals and emergency departments through regular communication and collaboration on shared goals related to patient care.
  • Anticipated potential complications and provided proactive interventions, preventing further issues or injuries while en route to medical facilities.
  • Enhanced patient care during transport by utilizing specialized equipment and monitoring systems to ensure optimal conditions for recovery.
  • Communicated pertinent patient information and status to hospital staff upon arrival.
  • Enhanced team efficiency with expert coordination of in-flight medical treatments, equipment usage, and communication.
  • Provided crucial input during debriefings following missions, identifying areas for improvement or potential risks to future operations.
  • Ensured safe transportation for patients by adhering to strict aviation protocols and guidelines.
  • Collaborated with ground-based emergency teams for seamless transition of patient care upon arrival at medical facilities.
  • Reduced response times by optimizing pre-flight preparation processes, enabling rapid deployment of air ambulance services.
  • Promoted a culture of safety within the flight paramedic team by consistently modeling proper protocols and holding colleagues accountable when necessary.
  • Expedited stabilization efforts for critically injured patients by implementing rapid assessment techniques upon arrival at scenes.
  • Boosted patient satisfaction levels through empathetic communication and compassionate care during transport.
  • Demonstrated professionalism under pressure in challenging situations, maintaining focus on the wellbeing of patients and the safety of the flight crew.
  • Provided visual guidance, navigation and radio communications assistance to pilot.

Paramedic

Lifenet Emergency Medical Services
04.2018 - 02.2022
  • Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
  • Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
  • Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
  • Documented patient care accurately using electronic medical records software according to regulatory guidelines for billing purposes and continuous quality improvement initiatives.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Enhanced team efficiency through clear communication and collaboration during high-pressure emergency situations.
  • Transferred patients safely and securely to medical facilities for continued care.
  • Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
  • Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
  • Ensured patient safety by adhering to strict protocols for proper lifting techniques, equipment use, and infection control.
  • Identified appropriate medications based on potential interactions with other medicines, accurately calculating correct dosages according to drugs on hand and patient's weight.
  • Responded to daily emergencies and worked alongside firemen and EMTs.

Operations Supervisor

Lifenet Emergency Medical Services
08.2014 - 04.2018
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.

Master Plumber-Business Owner

Kling Plumbing Company LLC
05.2005 - 01.2015
  • Contributed to the company''s reputation for excellence by consistently meeting or exceeding performance metrics related to workmanship quality, timeliness of service delivery, and customer satisfaction ratings.
  • Reduced callbacks by providing thorough inspections and implementing preventative maintenance measures for clients'' plumbing systems.
  • Assisted in the development of a comprehensive preventative maintenance program for clients, identifying potential issues and providing cost-effective solutions before problems escalated.
  • Maintained safe working environments through regular site inspections, hazard assessments, and implementation of corrective actions when necessary.
  • Streamlined project completion by effectively coordinating with contractors and other trades on job sites.
  • Maximized project profitability by accurately estimating labor hours, material costs, and equipment rentals for various jobs.
  • Mentored junior plumbers, sharing expert knowledge and fostering skill development through hands-on training exercises.
  • Ensured safety compliance by diligently adhering to local building codes and OSHA regulations during all plumbing tasks.
  • Increased company revenue by consistently upselling additional services and products based on clients'' needs.
  • Delivered exceptional customer service, resolving issues promptly while maintaining open lines of communication with clients throughout the process.
  • Improved overall efficiency by implementing new processes for scheduling service calls, prioritizing urgent repairs, and managing workflow among team members.
  • Enhanced customer satisfaction by accurately diagnosing and repairing complex plumbing issues in a timely manner.
  • Played an integral role in the hiring process for new team members, conducting interviews and evaluating candidates based on technical competencies and cultural fit within the organization.
  • Expanded client base through positive word-of-mouth referrals from satisfied customers following successful plumbing installations or repairs.

Paramedic

Lifenet Emergency Medical Services
05.2014 - 08.2014
  • Triaged injuries by communicating with patients, bystanders and family members and identified appropriate medical facility for transport.
  • Streamlined patient handoff processes at hospitals by clearly communicating relevant information to receiving staff, ensuring seamless continuity of care.
  • Increased survival rates with rapid recognition of life-threatening conditions and swift initiation of appropriate interventions.
  • Coordinated with other emergency services personnel such as police officers and firefighters during complex incidents for optimal scene management and resource allocation.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Administered fluid replacement via IV, IO, and IM to replace fluid volumes and correct electrolyte imbalances.
  • Managed challenging or combative patients using de-escalation techniques and appropriate physical restraints when necessary, prioritizing safety for both the patient and medical team.
  • Delegated life-saving tasks to provide comprehensive treatment to triaged patients in emergency situations.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Transferred patients safely and securely to medical facilities for continued care.

Operations Supervisor

MedTran Emergency Medical Service
04.2007 - 05.2014
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
  • Improved operational efficiency by streamlining processes and implementing time-saving strategies.
  • Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
  • Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
  • Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
  • Fostered culture of continuous improvement, leading to enhanced operational workflows and staff satisfaction.
  • Conducted performance evaluations, providing constructive feedback and identifying areas for improvement.
  • Developed and implemented training program for new hires, accelerating their time to full productivity.
  • Boosted employee morale and engagement through development of continuous recognition initiatives.

Firefighter/Paramedic

Benton Fire Department
01.1989 - 04.2007
  • Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
  • Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
  • Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
  • Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
  • Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
  • Oversaw equipment and vehicle upkeep to maintain emergency readiness.
  • Trained new firefighters to comply with safety protocols and equipment usage.
  • Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
  • Participated in community outreach programs to raise awareness of fire prevention and safety measures.
  • Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
  • Strengthened interdepartmental relationships through participation in joint training exercises with neighboring fire departments.
  • Monitored and responded to hazardous gas levels and smoke detectors to avoid injuries and fatalities.
  • Reduced property damage from fires with quick and strategic firefighting tactics.

Education

No Degree - Fire Fighter 3 Standards Certificate

Arkansas Fire Training Academy
Camden, AR
05-1989

No Degree - Paramedicine Studies/Course Completion/Cert.

East Arkansas Community College
Forrest City, AR
12-1988

No Degree - EMT-A And EMT-I Course Completion/Cert.

University of Arkansas For Medical Sciences
Little Rock AR
08-1987

No Degree - Undergraduate Studies/Pre-Nursing

University of Arkansas-Little Rock
Little Rock, AR
05-1987

Focused On Sciences And Music

John L. McClellan High School
Little Rock, AR
05-1985

Skills

  • Operations management
  • Productivity improvement
  • Strategic planning
  • Culture improvement
  • Employee/Leadership development planning
  • Fleet Management
  • Workforce planning
  • Budget administration
  • Employee coaching
  • Standard operating procedures
  • Logistics management

Certification

Ambulance Service Manager course completion in Spring 2023. Capstone project won class honors. Presented this research, with other team members, at Pinnacle Leadership Conference 2023.

Timeline

Senior Operations Manager

Lifenet Emergency Medical Services
07.2024 - Current

Operations Manager - Malvern Division

Lifenet Emergency Medical Services
06.2022 - 07.2024

Operations Manager - Shift Lead

Lifenet Emergency Medical Services
02.2022 - 06.2022

Flight Paramedic

Survival Flight Inc.
04.2018 - 02.2022

Paramedic

Lifenet Emergency Medical Services
04.2018 - 02.2022

Operations Supervisor

Lifenet Emergency Medical Services
08.2014 - 04.2018

Paramedic

Lifenet Emergency Medical Services
05.2014 - 08.2014

Operations Supervisor

MedTran Emergency Medical Service
04.2007 - 05.2014

Master Plumber-Business Owner

Kling Plumbing Company LLC
05.2005 - 01.2015

Firefighter/Paramedic

Benton Fire Department
01.1989 - 04.2007

No Degree - Fire Fighter 3 Standards Certificate

Arkansas Fire Training Academy

No Degree - Paramedicine Studies/Course Completion/Cert.

East Arkansas Community College

No Degree - EMT-A And EMT-I Course Completion/Cert.

University of Arkansas For Medical Sciences

No Degree - Undergraduate Studies/Pre-Nursing

University of Arkansas-Little Rock

Focused On Sciences And Music

John L. McClellan High School

Similar Profiles

CREATE PROFILE
Timothy Kling