Timothy Winstead
Little Rock
Summary
Dynamic financial counselor with expertise in client communication, financial analysis, and insurance navigation. Skilled in facilitating Medicaid applications and advocating for patient rights, ensuring families access essential financial support. Proven ability to enhance client understanding of financial options and improve outcomes through effective guidance.
Overview
32
32
years of professional experience
Work History
Financial Counselor
Arkansas Children,s Hospital
Little Rock
12.2024 - 12.2025
- Facilitated completion of Medicaid and Financial Assistance applications for families, ensuring access to essential resources.
- Counseled families on healthcare costs and options, enhancing their understanding of financial responsibilities.
- Collaborated with clinic staff to assess and address families' financial situations, improving overall support provided.
- Complete review applications and supporting documents for accuracy and timely submission, uploaded to state of Arkansas and ACH systems.
Financial Counselor
Unity Health - White County Medical Center
Searcy
04.2021 - 12.2024
- Assisted patients with understanding financial responsibilities and insurance coverage options.
- Developed rapport with patients to discuss sensitive financial matters in a professional manner.
- Advocated for patient rights when dealing with third-party payers.
- Maintained up-to-date knowledge of healthcare regulations affecting patient finances.
- Coordinated the transfer of unpaid patient balances between departments within the hospital system.
- Identified potential bad debt write-offs by analyzing patient accounts.
- Collaborated with hospital staff members to resolve complex billing issues.
Customer Service Supervisor
Southwest Airlines
Little Rock
05.1994 - 08.2020
- Supervised customer service representatives in high-pressure environments, ensuring team maintained quality service standards.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Investigated sensitive customer service complaints, delivering timely resolutions that enhanced customer satisfaction.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Established positive rapport with customers, managers, and team members to foster collaborative and supportive work environment.
- Collaborated with other departments to streamline operations and improve service delivery.
Education
Bachelor of Science - Accounting
Belhaven University
Jackson, MS08-1981
Skills
- Financial counseling
- Medicaid applications
- Insurance navigation
- Healthcare regulations
- Financial analysis
- Financial reporting
- Billing resolution
- Data analysis
- Microsoft Office
- Customer relationship management
- Client communication
- Patient advocacy
Timeline
Financial Counselor
Arkansas Children,s Hospital
12.2024 - 12.2025
Financial Counselor
Unity Health - White County Medical Center
04.2021 - 12.2024
Customer Service Supervisor
Southwest Airlines
05.1994 - 08.2020
Bachelor of Science - Accounting
Belhaven University