Tina Alexander
Maumelle
Summary
Organized professional adept at coordinating and managing appointment schedules with precision. Known for enhancing operational efficiency and fostering a collaborative team environment. Reliable and adaptable, with strong communication skills and a proactive approach to problem-solving.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Appointment Scheduler/Warranty Administrator
Chris Crain Hyundai/ Genesis of Conway
Conway, AR
04.2025 - Current
- Scheduled appointments efficiently, optimizing daily technician utilization and enhancing customer service experience.
- Coordinated with service department to ensure seamless communication of appointment details and customer needs.
- Managed high-volume calls, demonstrating strong organizational skills and maintaining accurate appointment records.
- Trained new team members on scheduling protocols and system navigation, fostering a collaborative work environment.
- Implemented follow-up procedures for missed appointments, increasing customer engagement and retention rates.
- Processed warranty claims efficiently, ensuring compliance with manufacturer guidelines.
- Collaborated with service department to resolve customer issues and expedite claim approvals.
- Maintained accurate records of warranty transactions using dealership management software.
- Analyzed warranty data to identify trends and recommend process improvements.
- Implemented streamlined processes that reduced claim processing time significantly.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
Shift Lead/Sales Associate
8 Mile Store
Conway, Ar
04.2020 - 09.2021
- Supervised daily operations to ensure efficient workflow and optimal staffing levels.
- Trained and mentored new team members on store procedures and customer service best practices.
- Resolved customer inquiries and complaints effectively, maintaining high service standards.
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Kept employees operating productively and working on task to meet business and customer needs.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
Sales Associate/Lead Sales Associate
Dollar General
Cabot, AR
06.2016 - 08.2017
- Provided excellent customer service, addressing inquiries and resolving issues efficiently.
- Operated cash register, processing transactions accurately and handling cash responsibly.
- Maintained store appearance, organizing merchandise displays to enhance customer experience.
- Collaborated with team members to achieve sales goals and improve overall store performance.
- Trained new employees on operational procedures and customer service best practices.
- Implemented promotional displays, contributing to increased customer engagement and sales growth.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Diploma - Diploma
Vilonia High School
Vilonia, Ar05-2015
Skills
- Appointment scheduling
- Schedule coordination
- Calendar management
- Email management
- Follow-up skills
- Guest relations
- Client relationship building
- Attention to detail
- Critical thinking
- Effective multitasking
- Teamwork and collaboration
- Strong work ethic
- Confidentiality
- Meeting deadlines
- Outbound and inbound calls
- Active listening
- Phone etiquette
- Complaint resolution
Certification
- Certified Warranty Administrator for Hyundai and Genesis
Timeline
Appointment Scheduler/Warranty Administrator
Chris Crain Hyundai/ Genesis of Conway
04.2025 - Current
Shift Lead/Sales Associate
8 Mile Store
04.2020 - 09.2021
Sales Associate/Lead Sales Associate
Dollar General
06.2016 - 08.2017
Diploma - Diploma
Vilonia High School