Tina Jenkins
Walnut Ridge
Summary
Compassionate Certified Nursing Assistant with a strong commitment to meeting patients' medical and personal needs. Proven track record in delivering high-quality care to diverse populations while ensuring patient safety and satisfaction. Experienced Client Service Associate with exceptional organizational skills and a talent for effective communication in high-stress environments. Background as Call Center Trainer includes developing training programs that enhance customer service strategies and improve team performance.
Overview
15
15
years of professional experience
Work History
Crew Kitchen Staff Member
McDonald's
Walnut Ridge
01.2025 - Current
- Acquired new skills to support team and further accommodate customer needs.
- Followed health and safety guidelines to prevent accidents and ensure a safe working environment.
- Cleaned utensils, dishes and glasses for customer use.
- Assisted in food preparation tasks such as washing, peeling, cutting, and basic cooking under chef's guidance.
- Prepared workstations with ingredients and tools to increase efficiency.
- Completed prepping, cleaning and other kitchen duties to support cooks.
- Peeled and cut fruit and vegetables to prepare for cooking or serving.
- Ensured the kitchen was clean, organized, and properly sanitized throughout shift.
- Prepared meats, vegetables or desserts according to orders or instructions.
- Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
- Assisted in the preparation of meal ingredients, including measuring, weighing, and mixing.
- Took initiative to help out where needed in order to meet deadlines.
- Stocked cupboards and refrigerators and tended salad bars and buffet meals.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Coordinated with other kitchen staff to ensure smooth operation and timely preparation of food.
- Helped in setting up and cleaning up before and after service, ensuring a ready-to-use kitchen.
- Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
- Maintained cleanliness and organization of kitchen equipment and utensils.
CNA
Pocahontas nursing and rehab
Pocahontas
06.2024 - 12.2024
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Answered patient call lights promptly and responded to requests appropriately.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Reported changes in patient conditions to registered nurse or physician.
- Transported residents within the facility as needed.
- Assisted residents in preparing for activities and social programs.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Participated in educational programs designed to improve knowledge of health care practices.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Documented patient care services by charting in designated areas.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Distributed drinking water and nourishment to residents.
- Used mobility devices to transport patients.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Answered patient call signals and signal lights to determine patients' needs.
- Supported non-ambulatory residents in range of motion exercises.
- Monitored food intake and output as directed by nursing staff.
- Helped residents walk with or without self-help devices.
- Collected specimens from patients for laboratory testing purposes.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Reminded patients to take prescribed medications or nutritional supplements.
- Observed and reported unusual symptoms and changes to charge nurse.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Turned and repositioned bedridden patients to prevent bedsores.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Educated patients on self-care techniques that would help them maintain their independence.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
CNA/Shabazz
Walnut Ridge Nursing And Rehab Center
Walnut Ridge
02.2022 - 06.2024
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Helped residents walk with or without self-help devices.
- Monitored food intake and output as directed by nursing staff.
- Documented patient care services by charting in designated areas.
- Answered patient call signals and signal lights to determine patients' needs.
- Participated in educational programs designed to improve knowledge of health care practices.
- Observed and reported unusual symptoms and changes to charge nurse.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Administered medications under supervision of a licensed nurse.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Documented activities and recorded information in EMR system.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Chicken Sorter
Peco Foods
Pocahontas
10.2021 - 01.2022
- Assisted in training new employees on proper sorting techniques and safety protocol.
- Inspected unprocessed food or agricultural material to determine species, color, length, width, appearance, smell and quality.
- Used special knives, tools and equipment to cut, debone and separate meat.
- Removed and thoroughly washed feathers, internal organs and feet with support of automated machinery.
CNA
Lawrence Hall Nursing Center
Walnut Ridge
06.2018 - 09.2021
- Observed and reported unusual symptoms and changes to charge nurse.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Documented activities and recorded information in EMR system.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Answered patient call lights promptly and responded to requests appropriately.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Performed vital sign assessments, such as taking blood pressure and temperature.
Call Center Trainer
Advanced Call Center Technologies LLC
Junction CIty
05.2015 - 04.2018
- Collaborated with department managers to determine appropriate changes or additions to existing training curriculum.
- Maintained records of trainee performance throughout the program duration.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
- Conducted regular assessments to identify individual skills gaps, and provided tailored coaching sessions to address them.
- Provided support for managers when dealing with difficult customers or resolving escalated issues.
- Provided feedback to supervisors regarding employee performance following training sessions.
- Explained goals and expectations required of trainees.
Convenience Store Manager
Shop Quik
Junction City
08.2012 - 04.2015
- Inspected store premises regularly to ensure cleanliness standards were met.
- Maintained accurate records of product orders, deliveries and returns.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed daily store operations, including opening and closing procedures.
- Conducted weekly meetings with department managers to review performance metrics.
- Ensured compliance with all local, state and federal regulations related to the business.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Assisted in recruiting, interviewing and hiring new team members.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
CNA
Lawrence Hall Nursing Center
Walnut Ridge
10.2010 - 06.2012
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Observed and reported unusual symptoms and changes to charge nurse.
- Documented activities and recorded information in EMR system.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Answered patient call lights promptly and responded to requests appropriately.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
Education
Certificate - Healthcare Information Management
Bryant University
Tempe, AZ06-2024
Certificate - CNA
Black River Technical College
Pocahontas, AR06-2010
GED -
Black River Technical College
Pocahontas, AR06-2000
Skills
- Healthcare management
- Patient care
- Electronic medical records
- Vital signs monitoring
- Customer service
- Team collaboration
- Time management
- Surface cleaning
- Adaptability and flexibility
- Inventory control
- Written communication
- Quality assurance
- Food preservation and storage methods
- Cleaning and sanitation
- Cooking
- Heavy lifting
Timeline
Crew Kitchen Staff Member
McDonald's
01.2025 - Current
CNA
Pocahontas nursing and rehab
06.2024 - 12.2024
CNA/Shabazz
Walnut Ridge Nursing And Rehab Center
02.2022 - 06.2024
Chicken Sorter
Peco Foods
10.2021 - 01.2022
CNA
Lawrence Hall Nursing Center
06.2018 - 09.2021
Call Center Trainer
Advanced Call Center Technologies LLC
05.2015 - 04.2018
Convenience Store Manager
Shop Quik
08.2012 - 04.2015
CNA
Lawrence Hall Nursing Center
10.2010 - 06.2012
Certificate - Healthcare Information Management
Bryant University
Certificate - CNA
Black River Technical College
GED -
Black River Technical College
Similar Profiles
Kelly IbarraKelly Ibarra
Crew Member at McDonald'sCrew Member at McDonald's
Catina GoodmanCatina Goodman
People Department Manager at McDonald'sPeople Department Manager at McDonald's
Shova LambkaShova Lambka
Crew Member at McDonald'sCrew Member at McDonald's