Experienced Transitional Care Manager specializing in interdisciplinary collaboration and healthcare documentation. Successfully implemented individualized discharge plans, reducing readmission rates and ensuring compliance with regulatory standards.
Work History
Transitional Care Manager
9 Years
Baptist Trinity Home Health | 08.2017 - Current
Assess patient needs and collaborate with care team members to develop individualized discharge plans.
Educated patients and families on post-discharge care instructions to promote adherence and prevent readmissions.
Arrange home health services while ensuring compliance with Medicare guidelines and payor requirements.
Identity barriers to discharge and implement solutions to reduce delays and improve patient outcomes.
Maintain accurate and timely documentation within the electronic medical record.
Communicate with community providers to ensure seamless transitions of care.
Intake Coordinator
5 Years 8 Months
Baptist Trinity Home Health | 10.2011 - 06.2017
Managed patient intake processes to ensure timely and accurate data collection.
Coordinated communication between healthcare providers and patients for seamless service delivery.
Developed and implemented intake procedures to enhance efficiency and compliance with regulations.
Trained new staff on intake protocols, fostering a knowledgeable team environment.
Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
Hospice Intake Coordinator
6 Years
Baptist Trinity Home Are and Hospice | 10.2005 - 10.2011
Coordinated patient intake processes, ensuring compliance with regulatory requirements and organizational policies.
Streamlined communication between healthcare providers and families to facilitate efficient care transitions.
Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
Facilitated resolution of complex patient issues by collaborating with multiple departments for comprehensive support.
Education
Licensed Practical Nurse - Nursing
Crowleys Ridge Technical Institute | Forrest City, AR | 06.2002