Tobaquoius Howard
North Little Rock
Summary
Dynamic professional with extensive experience as a Service Representative at THE OFFICE OF CHILD SUPPORT, excelling in data analysis and customer service. Proven track record of enhancing customer satisfaction and driving operational efficiency. Strong communicator and problem solver, adept at managing diverse teams and fostering positive relationships for sustained success.
Experienced with customer service and communication, ensuring client needs are met promptly. Utilizes problem-solving skills to address and resolve inquiries effectively. Knowledge of maintaining positive client experience through attention to detail and consistent service quality.
Overview
7
7
years of professional experience
Work History
Service Representative
THE OFFICE OF CHILD SUPPORT
09.2023 - Current
- RESEARCH AND ANALYZE DATA AND SUBMITTING A PREPARED REORT OF FINDINGS TO SUPERVISOR
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction. This also includes mailing letters, taking phone calls and in person interactions.
- Consistently demonstrated a strong work ethic, being punctually with every case worked providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
General Manager
Waffle House
01.2022 - 07.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
SONIC DRIVE-IN
Manager,supervisor
06.2018 - 12.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
BBA - Business Administration
UNIVERSITY OF ARKANSAS AT LITTLE ROCK
Little Rock, AR12-2022
GENERAL STUDIES - GENERAL STUDIES
UNIVERSITY OF ARKANSAS AT LITTLE ROCK
Little Rock, AR06-2020
Skills
- Data analysis
- Customer service
- Time management
- Problem solving
- Communication skills
- Financial management
- Customer support
- Experienced in Microsoft Word, Excel, PowerPoint, and Outlook
- Research
Timeline
Service Representative
THE OFFICE OF CHILD SUPPORT
09.2023 - Current
General Manager
Waffle House
01.2022 - 07.2023
SONIC DRIVE-IN
Manager,supervisor
06.2018 - 12.2021
BBA - Business Administration
UNIVERSITY OF ARKANSAS AT LITTLE ROCK
GENERAL STUDIES - GENERAL STUDIES
UNIVERSITY OF ARKANSAS AT LITTLE ROCK
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