Toby Humble
West Memphis
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Business Owner/Operator
LT'S Elite Power Washing, LLC
02.2023 - Current
- Created effective marketing strategies to promote the business and attract new customers
- Utilized social media platforms to expand brand awareness and engage with target audience
- Developed partnerships with other businesses to enhance product offerings or reach new markets
- Maintained high levels of customer satisfaction through exceptional service delivery
Service Manager/General Manager
United Access
01.2020 - 02.2023
- Managed the service department while implementing appropriate Corporate and first aid and safety policies and procedures
- Renewed customer contracts, negotiated price increases, maintained service and goodwill to customers
- Recruited, trained, and motivated department personnel
- Maintained high level of customer satisfaction
- Reached sales goals monthly
- Recognized and maintained an excellent customer goodwill program
- Ensured that all services related activities are performed in an efficient, timely and professional manner
- Demonstrated executive characteristics such as: high integrity, honesty, leadership, trustworthiness, goal oriented, and deadline conscious
- Coordinated with other departments to maintain streamlined and productive workflow.
- Analyzed service reports to identify areas of improvement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Area Manager
Community Loans Inc
03.2018 - 01.2020
- Responsible for overall performance of ten loan branches throughout north Mississippi
- Supervised various locations, enforcing high-quality standards of operation.
- Transformed underperforming teams into productive, profitable teams.
- Set revenue and expense budgets and marketing goals for each site and district to maximize revenue growth
- Conducted operations audits and ensured all teams achieved growth and collection goals
- Ensured that the day to day operations of each site are performed to established standards
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
Regional Manager
Absolute Storage Management
12.2008 - 02.2018
- Responsible for overall performance of fourteen self storage facilities
- Supervised approximately 35-40 employees, hiring and training staff on sales objectives to maximize revenue growth
- Set revenue and expense budgets and capital expenditure budgets
- Set marketing goals for each site and district to maximize revenue growth
- Conducted operations audits and facility condition assessments
- Pricing of all storage units for each site
- Conducting foreclosure processes and ensuring that the day to day operations of each site are performed to established standards
- Leveraged data and analytics to make informed decisions and drive business improvements.
Finance Manager/Sales Manager
Freeman Auto Sales
04.2002 - 04.2008
- Earned management trust by serving as key holder, responsibly opening and closing store
- Politely assisted customers in person and via telephone
- Provided an elevated customer experience to generate loyal clients
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Recommended loan approvals and denials based on customer loan application reviews
- Exceeded quarterly sales goals
Sales Representative
Sunrise Pontiac and GMC
04.1999 - 04.2002
- Identified and qualified customer needs, developed sales strategies, negotiated and closed profitable projects
- Documented all customer inquiries and comments thoroughly and quickly
- Responded to all customer inquiries thoroughly and professionally
- Greeted customers in a timely fashion, while quickly determining their needs
- Set and achieved company defined sales goals
- Presented professional image consistent with company's brand values
Mechanic
Shelby Dodge
01.1997 - 12.1999
- Repaired, replaced and adjusted brakes and brake pads
- Operated equipment, such as infrared engine analyzers, compression gauges and computerized diagnostic devices
- Communicated effectively with customers on future problems and repairs that might need to be addressed
- Uphold top-quality workmanship and excellent customer service
- Verified vehicle serviceability by conducting test drives and adjusting controls and systems
- Inspected and tested vehicles and completed preventive maintenance, such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement
Education
High School Diploma -
Olive Branch High School
Olive Branch, MS05-1994
Skills
- Mechanic Experience
- Management
- Automotive Diagnostics
- Conflict Management
- Employee Relations
- Hospitality
- Sales
- Auto Service Management
- Property Management
- Budget Development
- Conflict Resolution
- Project Management
- Efficient Multi-Tasker
- Effective Leader
- Staff Training/Development
- Employee Scheduling
- Customer Service-Oriented
Certification
- ASE Certified Master Automobile Technician (ASE Master Tech) - National Institute for Automotive Service Excellence.
- Factory Training Certifications – Various Automakers.
Timeline
Business Owner/Operator
LT'S Elite Power Washing, LLC
02.2023 - Current
Service Manager/General Manager
United Access
01.2020 - 02.2023
Area Manager
Community Loans Inc
03.2018 - 01.2020
Regional Manager
Absolute Storage Management
12.2008 - 02.2018
Finance Manager/Sales Manager
Freeman Auto Sales
04.2002 - 04.2008
Sales Representative
Sunrise Pontiac and GMC
04.1999 - 04.2002
Mechanic
Shelby Dodge
01.1997 - 12.1999
- ASE Certified Master Automobile Technician (ASE Master Tech) - National Institute for Automotive Service Excellence.
- Factory Training Certifications – Various Automakers.
High School Diploma -
Olive Branch High School
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