Tom Pfeiffer

Therapy professional with strong foundation in overseeing therapeutic services and team management. Adept at developing and executing patient-centered treatment teams that drive positive results. Reliable and adaptable, known for fostering teamwork and maintaining high standards of care.

• Achieved highest HCAHPS score ever recorded through effectively leading the hospital to make changes in rounding and customer service.
• Supervise a team of 54 staff members.
• Over see the pilot mobility tech program that is being integrated into all campuses
• Increased referrals in acute care and rehab care to unprecedented levels
• Created an activities position in rehab
• Added 5 FTE's due to growth
• Collaborated with a multidisciplinary team to develop policies, procedures, and protocols for a new behavioral health unit

• MSPT
• SSRC
• Pn1
• Cert Dn

Chairman of the Patient Experience Program, attained an overall HCHAPS score of 70% in December 2024, the highest score ever recorded for NLR Campus. Innovation and Excellence Committee. Part of a team to earn the Governor's Award for NLR Campus. Currently part of a writing team to apply for the Level 2 Governor's Award. Limb Preservation Committee. Developing a program, processes, and protocols to decrease the number of amputations at NLR campus. Employee Engagement Committee. Trunk or Treat for the community doubled in two years and saw approximately 1000 kids in 2024. Leadership panel speaker for the Emerging Leaders program. Recruited to the Heart Month Team by VP and COO, with a goal of raising $10,000 for the AHA.