Tomas Williams

Responsible for identifying and developing sales opportunities in the external market. Establish strong relationships with clients, as well as manage and expand an existing client portfolio. Regularly follow up on accounts and ensure that customer needs are met efficiently and effectively. Strong focus on customer service, negotiation and problem-solving skills. In-depth understanding of the market and the products/services offered, as well as the ability to effectively communicate the value and benefits of these to potential customers

Inside Sales: As a VIP Account Manager - Inside Sales at CMA CGM, I was responsible for managing and growing our most valuable and strategic customer relationships. My main focus was on:

VIP Customer Relationship Management:

• Building and maintaining strong relationships with high-profile clients.
• Understanding their unique needs and delivering personalized solutions.

Strategic Sales and Growth:

• Identifying opportunities to upsell and cross-sell services.
• Negotiating contracts and rates with key decision-makers.

Premium Support and Consulting:

• Providing expert logistics and transportation advice.
• Promptly resolving complex issues and ensuring customer satisfaction.

Performance Analysis and Insights:

• Monitoring and analyzing VIP account performance.
• Presenting data-driven insights and recommendations to drive growth.

Collaboration and Alignment:

• Working closely with cross-functional teams to ensure seamless service delivery.
• Aligning sales strategies with customer needs and company goals.

In this role, I successfully managed and grew our VIP customer base, delivering exceptional service and driving revenue growth.

Marketing Analyst: -Sales monitoring by channel, region and client -Execution and presentation of the Marketing Plan -Development of the company's eCommerce -Campaigns, data collection and sales statistics -Commercial performance -Development of the communication strategy -Analysis of Market -Import/export analysis

Administrative accounting tasks. Preparation of checks, cash closures. MEP transfers. File task. Interbanking. Payment to suppliers. Bank reconciliations. Fees and disbursements. Accounting entries. Taxes. Account analysis.