Tommie Butler
NORTH LITTLE ROCK
Summary
At Arkansas Otolaryngology Center, I spearheaded initiatives that significantly improved collections rates, demonstrating expertise in patient account management and HIPAA compliance. My proactive approach in negotiating with insurance companies and mentoring junior staff underscored my leadership and analytical skills, directly contributing to enhanced revenue cycle efficiency and patient satisfaction.
Knowledgeable with solid background in managing patient accounts and resolving billing discrepancies. Proven track record of enhancing patient satisfaction by efficiently handling account inquiries and disputes. Demonstrated expertise in utilizing billing software and maintaining compliance with healthcare regulations.
Overview
31
31
years of professional experience
Work History
Senior Patient Account Representative
Arkansas Otolaryngology Center
02.1991 - 05.2022
- Improved collections rate by proactively identifying trends within outstanding accounts and developing targeted solutions.
- Negotiated with insurance companies to secure maximum reimbursement for services rendered.
- Collaborated closely with clinical staff to ensure proper coding of diagnoses and procedures for accurate billing purposes.
- Streamlined the revenue cycle process for increased efficiency and timely reimbursements.
- Mentored junior staff members by providing ongoing guidance, support, and constructive feedback leading to increased team cohesion.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA regulations.
- Increased accuracy of billing statements through meticulous attention to detail and thorough verification of patient information.
- Enhanced patient satisfaction by efficiently resolving billing discrepancies and addressing account inquiries.
- Reconciled account discrepancies to maintain accurate records of payments received from both patients and insurance companies.
- Established protocols for effectively managing escalated disputes related to billing issues or claim denials ensuring satisfactory resolution.
- Provided exceptional customer service, addressing patient concerns and explaining complex billing processes in a clear manner.
- Posted payments and processed refunds.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Resolved customer complaints using established follow-up procedures.
- Delivered support to medical staff in completion of patient paperwork.
Education
High School Diploma -
North Little Rock High School
North Little Rock, AR05-1970
Skills
- HIPAA compliance
- Claims processing
- Patient account management
- Insurance verification
Timeline
Senior Patient Account Representative
Arkansas Otolaryngology Center
02.1991 - 05.2022
High School Diploma -
North Little Rock High School
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