Tony Calkins
Conway
Summary
With a proven track record at Hammerking Productions, I excel in network setup and troubleshooting, leveraging strong PC skills across Windows and MacOS. My keen attention to detail and exceptional customer service have driven successful projects and satisfied clients. Skilled in both technical and interpersonal facets, I ensure operational excellence and client satisfaction.
I currently work full time at Interpublic but my time is very flexible. I would be very interested in a full time position with LiveTime.
Overview
33
33
years of professional experience
Work History
Contractor
Hammerking Productions
01.2017 - Current
- Setup backhaul link between Yucca Valley and Fissure Mountain
- Setup solar array and battery power atop Fissure Mountain
- Setup microwave links between Fissure Mountain and Hammertown as well as remote camera locations throughout the race course
- Maintain Hammertown Wi-Fi equipment
- Network cable runs in Hammertown
- Provide power to vendors in Hammertown
- Maintain diesel generators
- Provide transport services to remote cameras at regional races throughout the various race seasons
- Setup and operate remote track signals for safety
Senior Application Engineer
Interpublic Group of Companies Inc.
07.2003 - Current
- Management of user computers and mobile devices using Jamf Pro, Microsoft Intune, Microsoft Configuration Manager, Ivanti Endpoint Manager, and Ivanti Neurons
- Deployment of OS updates for Windows and MacOS, new software, software updates using MDM solutions
- Remote Windows and MacOS end user support
- Assisted in troubleshooting network issues
- Initial setup and connectivity of Cisco network equipment
- Ran and terminated network cabling
- Setup and maintenance of voice communication equipment, Cisco and Avaya
- Tracing of data and voice circuits
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated
- Configured hardware, devices, and software to set up work stations for employees
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies
- Created user accounts and assigned permissions
- Responded to customer inquiries and provided technical assistance over phone and in person
- Monitored system performance to identify potential issues
- Installed and configured operating systems and applications, Windows and MacOS
- Configured and tested new software and hardware
- Removed malware, ransomware, and other threats from laptops and desktop systems
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations
- Walked individuals through basic troubleshooting tasks
- Coordinated with vendors on warranty claims for faulty equipment, reducing costs associated with repairs or replacements
- Generated reports to track performance and analyze trends
- Tested new software and hardware prior to deployment
- Contributed to IT projects, ensuring successful completion within timelines
- Assisted in migration to cloud-based services, resulting in improved data accessibility and collaboration
- Leveraged automation tools to streamline software deployments, saving time and reducing errors
- Collaborated with IT teams to deploy system updates, minimizing disruptions to users
- Collaborated with cross-functional teams to ensure timely delivery of major telecom projects
- Assessed facilities to determine capacity and needs for telecommunications systems
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools
- Performed day-to-day monitoring, management, administration and support of alarm systems
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications
- Installed, maintained and supported voice/data applications
- Repaired cut cable of various sizes and worked with color-coded wires and cables
- Coordinated installation of new users and relocations of existing users
- Monitored and analyzed system performance, such as network traffic, security and capacity
- Installed, maintained and supported IVR applications.
- Leveraged radio, telephone and computerized and electronic equipment to dispatch law enforcement, fire or medical assistance units to scene of emergency
- Ran and analyzed call processing flows and traffic studies to determine optimum configurations
- Identified poor quality lines and underutilized circuits
Network Technician
Heritage Business Systems
08.2002 - 07.2003
- Windows server maintenance and troubleshooting
- PC desktop support
- Microsoft Exchange server support
- Symantec Endpoint Protection support
- Metavante bank processing software support
- SonicWall firewall support
- HP printer installation and repair
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Improved network reliability by troubleshooting and resolving hardware and software issues.
Customer Engineer
Sentinel Technologies
04.2002 - 08.2002
- Installation and initial configuration of Cisco network switches
- LAN and WAN maintenance and troubleshooting
- Windows server support and maintenance
Desktop Support Engineer
Acxiom
04.1998 - 04.2002
- Avaya DCS administration, maintenance and repair
- Windows desktop support
- Novell NetWare administration
- Windows server administration
- IBM mainframe operations
Field Service Technician
Heritage Business Systems
10.1997 - 04.1998
- Installed new HP and Lexmark equipment and explained operation and routine maintenance protocols to customers
- Provided technical support to troubleshoot, repair and maintain operational efficiencies of IBM, Compaq, and HP equipment
- Repair and maintenance of typewriters and fax machines.
Owner
Golden Computers
06.1992 - 10.1997
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Interacted well with customers to build connections and nurture relationships.
- Trained and motivated employees to perform daily business functions.
- PC repair and customization
- Apple Macintosh repair
- Wang Computer Systems repair
Skills
- Strong network setup and troubleshooting skills including Ubiquiti and Cisco
- I have the tools to run, terminate, and test network cabling
- Strong PC skills in Windows and MacOS
- Strong understanding of radio frequencies
- I enjoy motorsports in all its forms
- Attention to detail
- Customer service
- Time management
- Problem-solving
Timeline
Contractor
Hammerking Productions
01.2017 - Current
Senior Application Engineer
Interpublic Group of Companies Inc.
07.2003 - Current
Network Technician
Heritage Business Systems
08.2002 - 07.2003
Customer Engineer
Sentinel Technologies
04.2002 - 08.2002
Desktop Support Engineer
Acxiom
04.1998 - 04.2002
Field Service Technician
Heritage Business Systems
10.1997 - 04.1998
Owner
Golden Computers
06.1992 - 10.1997
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