TONYA JEFFERY
Benton
Summary
Detail-oriented administrative and customer service professional with extensive experience in financial accuracy, auditing, documentation, and workflow management. Strong background in processing invoices, maintaining compliance records, performing accurate data entry, and supporting multi-step administrative operations. Adept at managing sensitive information, reviewing documentation for accuracy, and maintaining organized records—key skills essential for medical billing and coding roles.
Overview
12
12
years of professional experience
Work History
Administrator
Johnson Brothers Corporation
09.2023 - 12.2025
- Manage administrative workflows, ensuring accurate and organized documentation for project records.
- Review and approve invoices, validating financial accuracy and compliance—mirroring claim review responsibilities in medical billing.
- Process payroll and maintain reporting logs while ensuring data accuracy and timely updates.
- Maintain and update critical pay lists, supporting contract compliance and detailed record management.
- Perform cost coding for project expenses with a high degree of accuracy, ensuring financial integrity—directly relevant to insurance billing accuracy requirements.
Digital Shopper
Walmart
04.2021 - 09.2023
- Performed precise order processing and record updates, ensuring accuracy in customer orders and data entry.
- Optimized workflow processes, improving efficiency and organization within a fast-paced environment.
- Monitored inventory levels and adjusted documentation, demonstrating strong attention to detail.
- Delivered high-level customer service, resolving issues professionally and ensuring positive experiences—valuable for communicating with patients or insurance representatives.
Consumer Banking Relationship Specialist
Bank OZK
02.2018 - 04.2021
- Managed customer accounts and maintained accurate financial records, similar to handling patient accounts and billing inquiries.
- Conducted cash drawer audits, ensuring strict compliance with banking regulations—parallel to coding/billing compliance checks.
- Streamlined account opening processes by organizing documentation and reducing processing delays.
- Educated customers on financial products, using clear communication and support skills similar to explaining billing statements or insurance coverage.
- Maintained high accuracy with confidential customer information, aligning with HIPAA-related handling in healthcare settings.
Customer Experience Supervisor
Office Depot/OfficeMax
05.2017 - 02.2018
- Managed cash operations and performed accurate daily deposits and change orders.
- Streamlined inventory documentation processes and contributed to organized recordkeeping.
- Led team meetings and compiled sales and operational data for reporting—skills transferable to billing productivity reports.
- Ensured accuracy in customer transactions and documentation.
Supervisor
JCPenney
09.2015 - 04.2017
- Managed customer service operations and performed opening/closing procedures with accurate financial reconciliation.
- Oversaw cash operations and prepared payroll information—building accuracy and confidentiality skills needed for medical billing.
- Coordinated team operations to maintain organization, efficiency, and compliance.
Customer Service Manager
Walmart
09.2013 - 09.2015
- Oversaw customer service functions, resolving issues promptly and improving satisfaction.
- Managed cash handling, deposits, and accounting tasks with high accuracy.
- Assisted in accounting and filing tasks, maintaining thorough recordkeeping.
- Fostered teamwork, communication, and problem-solving to maintain smooth operations.
Education
High School Diploma -
Cabot High School
Skills
- Data Entry & Documentation Accuracy
- Auditing & Compliance Review
- Records Management
- Customer Service & Patient Support
- Microsoft Word & Excel
- Financial Processing (invoices, payroll, deposits)
- Organizational & Administrative Workflow Management
- Typing & Technical Office Skills
- Problem-Solving & Multitasking
- Confidential Information Handling
Timeline
Administrator
Johnson Brothers Corporation
09.2023 - 12.2025
Digital Shopper
Walmart
04.2021 - 09.2023
Consumer Banking Relationship Specialist
Bank OZK
02.2018 - 04.2021
Customer Experience Supervisor
Office Depot/OfficeMax
05.2017 - 02.2018
Supervisor
JCPenney
09.2015 - 04.2017
Customer Service Manager
Walmart
09.2013 - 09.2015
High School Diploma -
Cabot High School