Tonya Reap
Manila
Summary
Organized Sales associate with experienced in handling cash, processing payments and cementing patron relationships with excellent interpersonal abilities. Proven history of carefully managing funds to reduce discrepancies. Service-oriented team member with articulate communication skills and friendly demeanor.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Friendly Cashier offering more than 10 years of retail experience. Organized and enthusiastic with expertise in accurately processing payments and maintaining high levels of customer satisfaction in all interactions.
Seasoned production line assembler with discretion, conscientious nature and service background demonstrated over 1-year career. Efficiently maintain transaction records, handle monies and update accounts. Strong financial and mathematical abilities.
Enthusiastic Head Cashier with 10 years of experience helping customers complete transactions. Well-versed in fielding customer questions, providing recommendations and ringing up purchases on POS cash registers. Recognized for increasing sales by promoting current deals.
Seasoned Manager with broad experience in both team leadership and project delivery. Possess strong strategic planning abilities, coupled with the capability to coordinate operational initiatives for maximum efficiency. Proven track record of driving process improvements, enhancing productivity, and implementing innovative solutions. Skilled in building strong relationships across all levels of an organization to achieve business goals.
Experienced and proactive professional offering many years of progressive warehouse settings serving industry needs. Talented in overseeing cost control, loss prevention, and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager
Manila mart
Manila
03.2024 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored staff performance and addressed issues.
- Established processes to ensure efficient workflow throughout the organization.
- Ensured compliance with regulatory requirements and industry standards.
- Provided leadership during times of organizational change or crisis situations.
- Assigned work and monitored performance of project personnel.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Oven Operator
Butterball Foodservice
Jonesboro
02.2021 - 09.2023
- Identified issues promptly and immediately notified supervisor regarding potential project delays.
- Completed regular equipment inspections to assess safety and operability of each part.
- Followed safety protocols when operating heavy machinery and hazardous chemicals.
- Maintained compliance with established company standards, safety procedures, and regulatory requirements.
- Monitored production process to ensure quality standards were met.
- Maintained inventory of supplies necessary for operation of the ovens.
- Communicated effectively with supervisors regarding any issues that arose during production runs.
- Controlled risks of fire, explosions and burns by carefully following safety protocols.
- Adhered strictly to all food safety regulations while working in the bakery.
- Troubleshot malfunctions in equipment or processes as needed.
- Ensured that work area was kept clean at all times.
- Performed routine maintenance on ovens, including cleaning, lubrication and minor repairs.
- Operated ovens to bake and cure products according to established procedures.
- Inspected finished products for defects prior to packaging and shipment.
- Drove forklift, front-end loader and hoists to move materials and ladles of molten metal.
- Kept detailed logs of daily operations for use by management personnel.
- Maintained accurate records of temperature, timing and other relevant data for each product batch.
Cashier
Jordan’s Kwik Stop
Manila
06.2020 - 08.2020
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Reviewed and resolved differences between accounting information and cash drawer.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Prepared and submitted end-of-shift reports using Software.
- Requested official identification for Type purchases and verified details, consistently meeting strict legal standards of underage sales.
- Counted cash in register drawer at beginning and end of shift.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Served needs of more than Number customers in busy Type environment.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
- Trained as Job title and provided back-up coverage to provide customers with optimal support.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Educated customers on promotions to enhance sales.
- Worked with Job titles to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
- Helped over Number guests every day by processing payments, monitoring reward accounts and resolving service concerns.
Factory Worker
Drew Foam Factory
Monticello
10.2016 - 01.2017
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Carefully packaged finished products and prepared for shipment.
- Documented production information via daily system logs and discussed non-conformance issues with management.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Reviewed production specifications to verify accurate weights and measurements prior to mixing ingredients.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Monitored machinery in operation to identify concerns and make corrections or report complex problems.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Conducted quality inspections of finished products and made minor repairs to meet project expectations.
- Enthusiastically took on additional shifts during peak work periods to keep projects on schedule.
- Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.
- Trained new employees and promoted supportive, performance-oriented atmosphere by, instructing each in use of machinery, standard operating procedures and company policies.
- Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Applied finishes to completed products and packaged completed items in boxes and containers for shipment.
- Distributed individual assignments to team members and monitored progress against production timetables.
Management Trainee
Pizza Hut
Crossett
05.2014 - 09.2016
- Assigned work and monitored performance of project personnel.
- Resolved customer issues efficiently to build loyalty.
- Conducted market research and analyzed data to identify industry trends.
- Learned company processes, procedures and employee role functions.
- Produced thorough, accurate and timely reports of project activities.
- Conducted employee performance reviews in collaboration with human resources.
- Participated in leadership training sessions to develop managerial skills.
- Participated in team meetings to discuss project progress and challenges.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Education
High School Diploma -
Hamburg High School
Hamburg Arkansas 4 2014
Bachelors - Forensic Psychology
Southern New Hampshire University
Hooksett, NHSkills
- Stocking and Replenishing
- Liquor Law Compliance
- Drawer Management
- Bagging and Packaging
- ID Verification
- CPR
- Infant CPR
- Product and Service Sales
- Management
- Computer skills
- Typing skills
- Retail Merchandising
- Maintaining Store Appearance
- Credit card processing
- Customer assistance
- Cash register operations
- Cleaning and sanitizing
- Forklift Operation
- Material Inventory
- Shipping and receiving
- Assembly line experience
- Material packaging
- General laborer
- Point of Sale Knowledge
- Identification Checks
- Cash Drawer Management
- Merchandise Restocking
- Cash Register Operation
- Refund Handling
- Product Restocking
- Currency Sorting
- Refunds and exchanges
- Payment collection
- Product upselling
- Check cashing
- Optimizing Efficiency
- Shipping Documentation
- Team Player
- Packing and scanning
- Equipment Maintenance
- Heavy equipment operations
Certification
- ServSafe
- First Aid/CPR Certified
Timeline
Manager
Manila mart
03.2024 - Current
Oven Operator
Butterball Foodservice
02.2021 - 09.2023
Cashier
Jordan’s Kwik Stop
06.2020 - 08.2020
Factory Worker
Drew Foam Factory
10.2016 - 01.2017
Management Trainee
Pizza Hut
05.2014 - 09.2016
High School Diploma -
Hamburg High School
Bachelors - Forensic Psychology
Southern New Hampshire University