Tracy Castleberry
Cabot
Summary
Dynamic Senior Product Owner with a proven track record at Arkansas Blue Cross Blue Shield, excelling in user story creation and strategic visioning. Spearheaded agile-driven product launches, enhancing quality and customer satisfaction. Skilled in stakeholder management and teamwork, consistently delivering market-leading solutions aligned with business objectives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Product Owner
Arkansas Blue Cross Blue Shield
11.2023 - Current
- Achieved consistent on-time product releases by effectively managing resources and prioritizing tasks according to business goals.
- Streamlined communication channels between development teams and stakeholders by establishing regular reporting mechanisms and feedback loops.
- Enhanced product quality by implementing agile methodologies and continuously refining backlog priorities.
- Led successful product launches, coordinating efforts across multiple departments including marketing, sales, and support teams.
- Delivered market-leading products, ensuring alignment with overall business strategy and customer needs.
- Ensured seamless integration of new features with existing systems by working closely with software architects and developers.
- Mitigated risks associated with product development through proactive identification, assessment, and management of potential issues or obstacles.
- Boosted customer satisfaction through regular engagement with client representatives and ensuring timely resolution of issues.
- Established strong relationships with key stakeholders, maintaining open lines of communication to ensure alignment on project objectives.
Business System Analyst Supervisor
Arkansas Blue Cross Blue Shield
09.2019 - 11.2023
- Oversaw team operations, ensuring tasks were completed efficiently and accurately.
- Coordinated daily activities to maintain smooth workflow and meet productivity goals.
- Improved team cohesion by implementing effective communication strategies.
- Supervised staff, providing guidance and support to enhance performance.
- Conducted training sessions for staff to improve skillsets and productivity.
- Increased employee satisfaction by addressing concerns and fostering a positive work environment.
- Monitored team performance, identifying areas for improvement and implementing solutions.
- Provided constructive feedback to team members, promoting continuous improvement.
- Enhanced operational efficiency by streamlining processes and reducing redundancies.
Business Systems Analyst Lead
Arkansas Blue Cross Blue Shield
04.2017 - 09.2019
- Enhanced business processes by conducting thorough system analysis and identifying areas for improvement.
- Analyzed business requirements to develop effective system solutions.
- Improved user satisfaction with efficient system support and troubleshooting.
- Developed documentation for system processes, ensuring clarity and ease of understanding.
- Configured AMISYS for client claim adjudication
- Mentoring and Training of new analysts
- Conducted implementation meetings with new and existing clients to go over their benefit expectations
Benefit Analyst II
Arkansas Blue Cross and Blue Shield
12.2013 - 04.2017
- Enhanced benefits program efficiency by streamlining processes and implementing new software tools.
- Reduced errors in benefits administration by conducting thorough audits and identifying areas for improvement.
- Ensured compliance with all applicable laws and regulations by staying current on industry trends and legislative changes.
- Coordinated benefits-related communications with employees, including updates on plan changes, enrollment deadlines, and other pertinent information.
- Provided excellent customer service to employees, addressing concerns and resolving issues related to their benefit plans promptly.
Benefit Analyst I
Arkansas Blue Cross Blue Shield
07.2008 - 11.2013
- Configured AMISYS with benefits so claims adjudicated correctly
- Responsible for projects
- Conducted implementation meetings with new clients to capture their benefits to configure AMISYS
Education
High School Diploma -
Jacksonville High School
Jacksonville, AR05-1987
Skills
- User story creation
- Strategic visioning
- Design thinking
- Data-driven decision making
- Scrum framework
- Stakeholder management
- Feature definition
- Acceptance criteria development
- Backlog prioritization
- Agile frameworks
- Story planning
- User acceptance testing
- Agile methodology
- Business analysis
- Technical expertise
- Teamwork and collaboration
- Problem-solving abilities
Certification
- Scaled Agile Frameworks Product Owner
- Safe Agile 6 Agilist
Languages
English
Full Professional
Timeline
Senior Product Owner
Arkansas Blue Cross Blue Shield
11.2023 - Current
Business System Analyst Supervisor
Arkansas Blue Cross Blue Shield
09.2019 - 11.2023
Business Systems Analyst Lead
Arkansas Blue Cross Blue Shield
04.2017 - 09.2019
Benefit Analyst II
Arkansas Blue Cross and Blue Shield
12.2013 - 04.2017
Benefit Analyst I
Arkansas Blue Cross Blue Shield
07.2008 - 11.2013
High School Diploma -
Jacksonville High School
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