Tracy Dover
West Memphis
Summary
Dynamic District Manager with a proven track record at Healthcare Services Group, excelling in operations management and strategic planning. Renowned for developing training programs that elevate staff performance and enhance patient care. Adept in financial analysis and team building, driving operational excellence across multiple facilities.
Overview
31
31
years of professional experience
1
1
Certification
Work History
District Manager
Healthcare Services Group
Memphis
03.2023 - Current
- Managed operations across multiple healthcare facilities, enhancing compliance and operational efficiency.
- Oversaw budget allocations and resource management, driving optimal facility performance.
- Collaborated with department heads to implement strategic initiatives that improved patient care.
- Developed staff training programs to enhance service delivery and operational standards.
- Conducted regular audits to assess service quality and regulatory adherence.
- Resolved operational issues swiftly, maintaining workflow and service continuity.
- Handled personnel matters within the district, streamlining recruitment, hiring, and performance reviews.
Regional Operations Director
Pollak Innovative Management Partners
West Memphis
05.2016 - 03.2023
- Oversaw 13 locations, managing dietary and housekeeping departments with 23 reporting managers.
- Maintained rigorous expectations and high standards in all operations.
- Delivered comprehensive training programs to enhance employee skills.
- Developed multiple employees from entry-level positions to managerial roles overseeing multiple locations.
- Facilitated employee development and advancement opportunities to support career growth.
- Identified and leveraged individual strengths to enhance team performance.
- Enhanced workplace morale at each location through daily engagement initiatives.
- Demonstrated attention to detail in all tasks and embraced challenges.
- Build others and they will Build you Business.
District Manager in Training
Johnny's steak house
East Moline
07.2008 - 10.2016
- Managed hiring processes, conducting interviews and onboarding to build a strong team.
- Conducted training sessions for new employees, fostering skill development and team integration.
- Created weekly employee schedules to ensure adequate coverage.
- Resolved customer complaints by addressing issues effectively, enhancing customer satisfaction.
- Overseeing all ordering and food cost.
- P/ l reports budgets.
Manager Retail and Marketing
Pilot Travel Center
Little Rock
03.1995 - 07.2008
- Managed Forrest City store for 2 years, leading to promotion as Traveling Manager.
- Executed inventory management and store audits to ensure accuracy and compliance.
- Inventory, Ordering Inventory, Payroll, Advertising, Billing, Marketing for Deli, Invoicing, Scheduling Employees, daily bank deposits.
Education
Certified Dietary Manager -
Florda State University
01-2019
Skills
- Payroll management
- Profit and loss analysis
- Inventory control
- Food service management
- Strategic planning
- Supervisory experience
- Sales expertise
- Administrative skills
- Hospital operations
- Employee orientation
- Customer service in retail
- Client relations
- Financial analysis
- Microsoft Office proficiency
- Food industry knowledge
- Recruitment strategies
- Leadership abilities
- Human resources management
- Excel proficiency
- Program development skills
- Sales management expertise
- Sales experience in retail
- Food safety compliance
- Operations management strategies
- Team building initiatives
- Restaurant management expertise
- Loss prevention strategies
- Nutritional oversight
- Merchandising skills
- Financial report writing proficiency
- MDS documentation expertise
- Word processing skills (Microsoft Word)
- Marketing strategies
- time management techniques
- hospice care experience quality assurance practices case management expertise teaching skills curriculum development office management food service operations budgeting financial oversight fundraising initiatives restaurant experience
Certification
- Proctor Safe Serve, Present, Can give test
- CDL B
Additional Information
Working on finishing my bachelor's degree
Awards
- Top Sales, 01/01/16, Overall for Company
- Top sales for District, 01/01/15
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
District Manager
Healthcare Services Group
03.2023 - Current
Regional Operations Director
Pollak Innovative Management Partners
05.2016 - 03.2023
District Manager in Training
Johnny's steak house
07.2008 - 10.2016
Manager Retail and Marketing
Pilot Travel Center
03.1995 - 07.2008
Certified Dietary Manager -
Florda State University