Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy Holcomb

Whitehall

Summary

Dynamic Front Desk Supervisor at Hampton Inn By Hilton, skilled in enhancing guest satisfaction through exceptional service and effective team training. Proficient in hotel management software and cash handling, I excel in resolving guest issues and fostering loyalty, contributing to a positive brand image and repeat business.

Overview

5
5
years of professional experience

Work History

Front Desk Supervisor

Hampton Inn By Hilton
09.2024 - Current
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Scheduled and assigned daily work and activities for team members.
  • Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.

Front Desk Agent/Night Auditor

Best Western Hotel
12.2022 - 06.2024
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Answered customer telephone calls promptly and appropriately handled needs.

Front Desk Agent

Hampton Inn By Hilton
10.2020 - 05.2022
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Facilitated smooth guest experiences by coordinating with multiple departments across the property.
  • Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
  • Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
  • Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
  • Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
  • Collected room deposits, fees, and payments.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.

Education

General - General

Watson Chapel
Hwy 79 Pine Bluff, Ar
05-1988

Skills

    * Night Audit *Hospitality

    * Guest Services * Multi-Phone Experience

    * Front Desk * Hospitality Management

    * Upselling * Typing

    * Breakfast Attendant * Microsoft Profecient

    * Cash Handling * Office Management

    * Auditing * Administrative Experience

    * Assistant Manager Experience * Organizational Skills

    * Customer Service * Communication Skills

    * Guest Relations * Hotel Management

    * Banquet & Restaurant Manager

Timeline

Front Desk Supervisor

Hampton Inn By Hilton
09.2024 - Current

Front Desk Agent/Night Auditor

Best Western Hotel
12.2022 - 06.2024

Front Desk Agent

Hampton Inn By Hilton
10.2020 - 05.2022

General - General

Watson Chapel

Similar Profiles

CREATE PROFILE
Tracy Holcomb