Tracy Singleton
Paragould
Summary
Professional Secretary with over 20 years of experience managing daily administrative support tasks and operations in accounting and insurance industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
10
10
years of professional experience
Work History
Secretary
Mark Miller Insurance
06.2015 - 03.2020
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
Licensed Manicurist
Self Employed Services
05.2010 - 04.2015
- Enhanced the salon's reputation by consistently delivering on-time and top-notch nail services.
- Developed lasting relationships with clients by offering attentive service and genuine conversation.
- Maintained a clean and hygienic work environment, ensuring the safety of clients and staff.
- Enhanced client satisfaction by providing exceptional manicure and pedicure services.
- Utilized industry-standard sterilization techniques for all tools, ensuring client safety and compliance with health regulations.
- Adhered to state licensing regulations while performing all tasks associated with being a Licensed Manicurist.
- Contributed to a positive salon atmosphere by maintaining a professional demeanor while engaging with clients and coworkers.
- Educated clients on proper nail care techniques to promote healthy nails between appointments.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Education
High School Diploma -
Crowley's Ridge Academy
Paragould, ARSkills
- Customer Service
- Document Preparation
- Confidentiality understanding
- Verbal and written communication
- Organization
- Keyboarding skills
- Appointment Scheduling
- File Management
- Multi-Line Phone Systems
- Supply Restocking
- Multitasking and Time Management
- Customer and client relations
- Excel spreadsheets
Timeline
Secretary
Mark Miller Insurance
06.2015 - 03.2020
Licensed Manicurist
Self Employed Services
05.2010 - 04.2015
High School Diploma -
Crowley's Ridge Academy
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