Tramale Wright
Jacksonville
Summary
Dynamic and results-driven professional with extensive experience at Lowes, excelling in customer service and teamwork. Proven ability to enhance customer satisfaction and streamline operations, leveraging strong attention to detail and effective communication skills. Recognized for consistently exceeding productivity goals while maintaining a positive brand image and fostering customer loyalty.
Overview
2
2
years of professional experience
Work History
Cashier Team Lead
Lowes
09.2023 - Current
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Helped customers complete purchases, locate items, and join reward programs.
Fulfillment Associate
Lowes Home Improvment
09.2023 - Current
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
Warehouse Packer
Amazon
01.2024 - 01.2025
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Operated tape machines, scales and label printers to package items correctly.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Loaded and unloaded trucks with products and packaging materials for delivery to and from facility.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Streamlined packing process with the implementation of a systematic approach to organizing and preparing shipments.
Education
Jacksonville High School
Jacksonville, AR05.2022
Skills
- Customer service
- Positive attitude
- Heavy lifting
- Retail merchandising
- Workload prioritization
- Attention to detail
- Teamwork
- Product packaging
- Warehouse safety
- Maintaining equipment
- Machine operation
- Inventory management
Timeline
Warehouse Packer
Amazon
01.2024 - 01.2025
Cashier Team Lead
Lowes
09.2023 - Current
Fulfillment Associate
Lowes Home Improvment
09.2023 - Current
Jacksonville High School
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