Travis Bryant
LAKE CHARLES
Summary
Highly skilled virtual professional with solid foundation in administrative support and digital communication. Adept at managing schedules, handling correspondence, and coordinating projects to drive efficiency and outcomes. Strong focus on collaboration and adaptability, ensuring seamless team dynamics and responsiveness to evolving needs. Demonstrates excellence in multitasking, problem-solving, and utilizing technology to optimize workflow.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Professional
Navarre Auto Group
06.2025 - Current
- Utilized CRM software to track leads and follow up on customer interactions efficiently.
- Adapted quickly to new products and sales techniques, enhancing overall sales approach.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Reached performance objectives and generated over $5000 in sales a month.
- Negotiated favorable contracts with clients, securing long-term partnerships and steady revenue streams.
- Analyzed data sets to identify trends and support decision-making processes.
- Assisted in the development of dashboards using Tableau for real-time data visualization.
Customer Service Representative
Journeys Kidz
05.2024 - 06.2025
- Resolved customer inquiries efficiently, ensuring high satisfaction and repeat business..
- Educated customers on product features and benefits, fostering informed purchasing decisions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Virtual Assistant
DoorDash
01.2022 - 01.2023
- Managed scheduling and calendar organization for multiple clients, ensuring efficient time allocation.
- Coordinated communication between clients and vendors, streamlining information flow.
- Assisted in project management tasks, tracking progress and deadlines effectively.
- Conducted research to support client initiatives, providing accurate data for decision-making.
- Developed and maintained filing systems, enhancing document retrieval efficiency.
- Created engaging content for social media platforms, increasing online presence and engagement.
- Implemented process improvements that reduced response times to client inquiries.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Completed business correspondence, transcription, and data entry.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
Education
Bachelor of Science - Accounting
McNeese State University
Lake Charles, La05-2028
High School Diploma -
Lake Charles College Prep
Lake Charles05-2024
Skills
- Data visualization and presentations
- Billing management
- Data analysis
- Customer service
- Data entry
- Microsoft office
- Travel planning
- Organization
- Spreadsheet tracking
- CRM software
- Complaint resolution
- Email etiquette
- Social media support
- Payroll processing
- New hire processing
- Time sheet review
- Payroll administration
Certification
- Customer Service Training - Doesn't Expire
- Certified Hotel Customer Service - Doesn't Expire
Languages
English
Native or Bilingual
Timeline
Sales Professional
Navarre Auto Group
06.2025 - Current
Customer Service Representative
Journeys Kidz
05.2024 - 06.2025
Virtual Assistant
DoorDash
01.2022 - 01.2023
Bachelor of Science - Accounting
McNeese State University
High School Diploma -
Lake Charles College Prep