Travis McCollum
Floral
Summary
Dynamic Service Technician with a proven track record at Amerigas Propane, excelling in installation and repair while enhancing customer satisfaction through effective communication. Recognized for attention to detail and troubleshooting skills, consistently achieving high-quality workmanship and fostering team collaboration to improve service efficiency.
Overview
19
19
years of professional experience
Work History
Service Technician
Amerigas Propane
Batesville, AR
09.2012 - Current
- Performed routine maintenance and repairs on propane systems and equipment.
- Conducted safety inspections to ensure compliance with industry regulations.
- Assisted in troubleshooting and diagnosing service issues for customers.
- Collaborated with team members to improve service delivery efficiency.
- Enhanced customer satisfaction through effective communication and problem-solving skills.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
Crew Lead
Arkansas Sand
Newark, AR
12.2010 - 09.2012
- Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained new crew members on equipment usage and operational best practices.
- Conducted regular equipment inspections, identifying maintenance needs to minimize downtime.
- Coordinated team schedules to optimize labor resources and meet production targets.
- Monitored inventory levels, ensuring timely replenishment of materials for uninterrupted operations.
- Resolved operational issues swiftly, maintaining high team morale and performance standards.
- Monitored team members to verify work quality and address concerns.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
Journeyman Welder
Pipeline Union 798
US Based
05.2007 - 12.2010
- Conducted inspections of welds to maintain quality standards and adherence to safety protocols.
- Collaborated with team members to troubleshoot welding issues and optimize workflows
- Delivered high-quality workmanship consistently while adhering to strict specifications for each project assigned.
- Assembled structural forms such as boiler parts and pressure vessels.
- Fabricated and welded components for pipeline systems using MIG and Stick welding processes.
Education
High School Diploma -
Batesville Senior High School
Batesville, ARSkills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
- Documentation and reporting
- Customer relationship management
- Safety procedures adherence
- Document management
Timeline
Service Technician
Amerigas Propane
09.2012 - Current
Crew Lead
Arkansas Sand
12.2010 - 09.2012
Journeyman Welder
Pipeline Union 798
05.2007 - 12.2010
High School Diploma -
Batesville Senior High School