Trevor Jones
Maumelle
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
5
5
years of professional experience
Work History
Employee/Inductor
Dillard's
11.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
Fast Food Employee
Little Caesars Pizza
01.2022 - Current
- Reconciled receipt totals, cash and credit payments to address shortages.
- Made change and returned correct cash and coin to patrons.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Checked equipment for proper temperatures to keep food safe for consumption.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Accurately operated cash register to process customer payments.
- Delivered special orders to waiting vehicles and tables to promote specialized service.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
Check-In Clerk
Maumelle Parks and Recreation
06.2021 - 08.2022
- Maintained a clean, professional appearance of the check-in area to create a welcoming environment for all guests.
- Handled confidential guest information with discretion, maintaining privacy standards as per company guidelines.
- Assisted in training new staff on proper check-in procedures, resulting in consistent high-quality service.
- Utilized strong communication skills when interacting with diverse clientele, ensuring clear understanding of their needs and expectations during the check-in process.
- Generated invoices and collected payment from guests.
- Answered questions about resort amenities and offered area attractions information.
- Received housekeeping and maintenance requests or work orders and contacted staff to resolve.
- Answered multi-line phone system and enthusiastically greeted callers.
- Enforced policies and procedures to increase efficiency.
Cashier/Front End Courtesy Clerk
Kroger
07.2020 - 05.2021
- Interacted with customers by phone, email, or in-person to provide information.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Built relationships with customers to encourage repeat business.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Assisted customers with large purchases by carrying items to vehicles.
- Collected more than 100 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Returned unwanted items to correct store locations and restocked shelves.
- Maintained clean and tidy checkout area to optimize service delivery.
- Handled shelf restocks and merchandised front lane areas to drive sales.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Processed returns and refunds in accordance with store policies.
- Responded to customer calls and emails to answer questions about products and services.
- Contributed to team objectives in fast-paced environment.
Education
No Degree - Kinesiology
Ouachita Baptist University
Arkadelphia, AR05.2025
Skills
- Rotation Procedures
- Working with Teammates
- Cash Register Operations
- Customer Response
- Late-Night Shift Availability
- Customer Engagement
- Customer Needs Assessments
- Brand Loyalty
- Fast and Efficient Service Worker
- Money Handling
Timeline
Employee/Inductor
Dillard's
11.2023 - Current
Fast Food Employee
Little Caesars Pizza
01.2022 - Current
Check-In Clerk
Maumelle Parks and Recreation
06.2021 - 08.2022
Cashier/Front End Courtesy Clerk
Kroger
07.2020 - 05.2021
No Degree - Kinesiology
Ouachita Baptist University
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