Trinity Lott
Bentonville
Summary
Diligent Front Desk Agent with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Best Western Plus Hotel
09.2023 - 04.2025
- Greeted guests at front desk and engaged in conversations regarding Bentonville and Northwest Arkansas while managing check-in process.
- Maintained organized and clean front office area to create a welcoming environment for visitors and easy shift pass on for employees.
- Managed high-volume phone calls, directing them to appropriate staff.
- Handled room deposits, fees, and payments, including cash and card payments.
- Increased guest satisfaction by addressing and resolving questions and concerns.
Cashier
Zaxby's Chicken Fingers & Buffalo Wings
12.2021 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash and credit card transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
Moosejaw Mountaineering
09.2021 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash and credit card transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
CNA
Village On The Park
12.2020 - 06.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature and blood pressure.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Reduced patient stress levels through effective communication and active listening skills.
Education
High School Diploma -
Bentonville West High School
Centerton, AR05-2020
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Hospitality services
- Sensitive information handling
- Guest relations
- Call forwarding
Certification
- Licensed CNA - 2020-2024
Timeline
Front Desk Receptionist
Best Western Plus Hotel
09.2023 - 04.2025
Cashier
Zaxby's Chicken Fingers & Buffalo Wings
12.2021 - 03.2023
Cashier
Moosejaw Mountaineering
09.2021 - 12.2021
CNA
Village On The Park
12.2020 - 06.2021
High School Diploma -
Bentonville West High School
Similar Profiles
Rochelle JamesRochelle James
Airport Shuttle Driver / Front Desk Agent at Best Western Plus HotelAirport Shuttle Driver / Front Desk Agent at Best Western Plus Hotel
Tete Esther FrancisTete Esther Francis
Personal Care and Housekeeping at Best Western Plus HotelPersonal Care and Housekeeping at Best Western Plus Hotel
Carrienna JamesCarrienna James
Hotel Front Desk at Best Western Plus HotelHotel Front Desk at Best Western Plus Hotel