Trinity Lott
Bentonville
Summary
Diligent Front Desk Agent with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Best Western Plus Hotel
2023.09 - 2025.04
- Greeted guests at front desk and engaged in conversations regarding Bentonville and Northwest Arkansas while managing check-in process.
- Maintained organized and clean front office area to create a welcoming environment for visitors and easy shift pass on for employees.
- Managed high-volume phone calls, directing them to appropriate staff.
- Handled room deposits, fees, and payments, including cash and card payments.
- Increased guest satisfaction by addressing and resolving questions and concerns.
Cashier
Zaxby's Chicken Fingers & Buffalo Wings
2021.12 - 2023.03
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash and credit card transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
Moosejaw Mountaineering
2021.09 - 2021.12
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash and credit card transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
CNA
Village On The Park
2020.12 - 2021.06
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature and blood pressure.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Reduced patient stress levels through effective communication and active listening skills.
Education
High School Diploma -
Bentonville West High School
Centerton, AR2020-05
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Hospitality services
- Sensitive information handling
- Guest relations
- Call forwarding
Certification
- Licensed CNA - 2020-2024
Timeline
Front Desk Receptionist
Best Western Plus Hotel
2023.09 - 2025.04
Cashier
Zaxby's Chicken Fingers & Buffalo Wings
2021.12 - 2023.03
Cashier
Moosejaw Mountaineering
2021.09 - 2021.12
CNA
Village On The Park
2020.12 - 2021.06
High School Diploma -
Bentonville West High School