Tristan Rogers
Des Arc
Summary
Dedicated and customer-focused professional with several years of experience in retail operations and one year of experience in medical billing and coding. Skilled in providing exceptional customer service, processing accurate records, managing multiple priorities in fast-paced environments, and learning new systems quickly. Known for strong communication, attention to detail, and a dependable work ethic. Seeking a remote customer service or administrative position where I can use my organizational skills, problem-solving abilities, and commitment to delivering excellent support.
Overview
4
4
years of professional experience
Work History
Online Personal Shopper
Walmart
Searcy
06.2021 - 06.2024
- Assisted customers in selecting products based on preferences and budgets.
- Navigated Walmart's online shopping platform for efficient order processing.
- Communicated with customers regarding order updates and product availability.
- Collaborated with team members to ensure timely fulfillment of online orders.
- Managed customer inquiries through chat and email support channels.
- Resolved issues related to product substitutions and returns effectively.
- Satisfied customers with quick, accurate service under tight deadlines.
- Processed refunds, returns and exchanges efficiently.
- Analyzed consumer feedback data to understand customer needs better.
Medical Coding and Billing Specialist
ARcare
Augusta
06.2020 - 06.2021
- Reviewed patient records for accurate coding and billing compliance.
- Processed medical claims using industry-standard coding systems and software.
- Communicated with healthcare providers to clarify coding discrepancies.
- Resolved billing issues by coordinating with insurance companies and patients.
- Ensured timely submission of claims to maximize reimbursement for services rendered.
- Submitted claims electronically to insurance companies in accordance with regulations.
- Researched denied claims to determine the cause of denial and corrected errors as needed.
- Generated reports from software systems to track claim status and denials.
- Facilitated payment arrangements with patients and guarantors who were unable to make full payment at time of service.
- Performed data entry into electronic health record system for all relevant patient information including diagnoses, procedures performed, medications prescribed .
- Monitored regulatory updates from Medicare and Medicaid programs as well as private insurers.
- Analyzed trends in denials in order to recommend process improvements which would reduce the number of denials received.
- Provided customer service support via phone or email regarding account balances or other inquiries related to billing issues.
- Adhered to HIPAA regulations when handling confidential patient information.
- Updated patient demographics information within practice management system.
- Added modifiers, coded narrative diagnoses, and verified diagnoses.
Education
Des Arc High School
Des Arc, ARSkills
- Customer service excellence
- Professional phone etiquette
- Active listening
- Attention to detail
- Multitasking
- Fast-paced adaptability
- Adaptability
- Data entry
- Microsoft Office proficiency
- Administrative support
- Medical Billing
- Claims processing
- HIPAA compliance
- Conflict resolution
Timeline
Online Personal Shopper
Walmart
06.2021 - 06.2024
Medical Coding and Billing Specialist
ARcare
06.2020 - 06.2021
Des Arc High School