Tristan Skaggs
Jonesboro
Summary
I began my IT career at a managed service provider where I established a strong technical baseline in many fields of IT. I also directly commissioned as a signal officer in the US Army where I was taught leadership, communication, and planning skills. My most recent position was as the head of IT and Communications for the 90th Sustainment Brigade during a 13 month mission where I received a Meritorious Service Medal for my exceptional performance.
I have a strong managerial background from my time and training as an Army officer and a strong technical background during my time in computer support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Brigade Signal Officer
US Army
09.2024 - 11.2025
- Appointed as head of IT and communications for an organization of 2200 personnel split into 5 different sub-organizations.
- Directly managed a team of 10 people and indirectly managed a team of 28.
- Directly responsible for the accountability, distribution, and maintenance of over 1500 pieces of communications and IT equipment.
- Planned and oversaw the successful execution of multiple facility relocations ensuring no downtime in communications.
Computer Support Specialist
Arkansas State University
05.2022 - Current
- Managed the staffing of the IT computer lab which included scheduling and hiring.
- Maintained documentation and resources regarding problem resolution for reference in future instances.
- Resolved computer and system networking problems to maintain user productivity.
- Researched and resolved uncommon flagged system performance issues to expedite patching.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Diagnosed and troubleshot hardware, software and network issues.
Network Technician
M3 IT Professionals
08.2019 - 05.2022
- Troubleshot hardware and software to determine and rectify network problems.
- Performed system maintenance and upgrades, including patches, service packs, hot fixes and new security configurations.
- Installed equipment for data communications networks including cabling, wireless routers and telephone systems.
- Supported users both local and by phone with problem resolution and education.
- Worked with outside vendors for fiber installations and service.
- Configured, monitored and maintained email applications and virus protection software.
- Configured and maintained network backup and recovery procedures.
- Assigned application access, security roles and permissions.
Education
Bachelor of Science - Computer And Information Technology
Arkansas State University
Jonesboro, AR05.2019
Skills
- Hardware Inventory Management
- Network Configuration
- Network Troubleshooting
- Networking Hardware Installation
- Communication and People Skills
- Critical Thinking
- Operational planning
- Team Management
- Oral presentations
Certification
Microsoft 365 Fundamentals
Timeline
Brigade Signal Officer
US Army
09.2024 - 11.2025
Computer Support Specialist
Arkansas State University
05.2022 - Current
Network Technician
M3 IT Professionals
08.2019 - 05.2022
Bachelor of Science - Computer And Information Technology
Arkansas State University