Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Troy Haines

Fayetteville

Overview

18
18
years of professional experience
1
1
Certification

Work History

Owner

Black Market Arkansas
Fayetteville
03.2015 - Current
  • Managed day-to-day operations of Black Market Arkansas, ensuring efficient workflow and high standards of service.
  • Increased Sales 20-25% Annually since 2015
  • Increased Orders from 894 Initial Sales Year 1 to Averaging 5,000 Orders Annually
  • Managed a Team of up to 6 Employees
  • Organized Collaborations large and small with prominent parties such as the University of Arkansas, Creating products for the Mens Basketball Team among others
  • Managed Payroll and Reviewed Weekly Performance Reports
  • Trained and motivated employees, enhancing team performance and productivity through targeted coaching.
  • Engagement Calls with Customers to ensure and maintain positive relationships
  • Conducted customer consultations to identify needs and deliver tailored solutions, fostering loyalty and satisfaction.
  • Organized trade shows and events, effectively showcasing products and expanding business networks.
  • Analyzed market trends and implemented innovative strategies to refine product offerings and boost sales.

Sales Associate

Rock City Kicks
Fayetteville
05.2011 - 08.2014
  • Oversaw 50-100 online transactions weekly, on multiple platforms, including the company website, ebay, stockx, etc.
  • In charge of customer interactions both online and by phone, handling up to 100 calls a week.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Promoted and up-sold products and services to meet needs of customers.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Contributed to event marketing, sales and brand promotion.
  • Set and achieved company defined sales goals.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Presented professional image consistent with company's brand values.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Sales Associate

Bed Bath and Beyond
Fayetteville
01.2008 - 03.2010
  • Managed inventory across hard and soft goods sections, overseeing up to 10,000 products.
  • Increased sales through strategic product recommendations and upselling initiatives.
  • Delivered exceptional customer service, ensuring a positive shopping experience.
  • Trained new employees in customer service excellence and operational procedures.
  • Maintained professional brand representation through consistent image and conduct.

Education

Bachelor of Arts and Science -

University of Arkansas
Fayetteville
05.2019

Skills

  • Sales strategy
  • Inventory management
  • Payroll administration
  • Market analysis
  • Customer relationship management

Certification

Cybersecurity Certification - Google - 2024

References

  • Vant Walker | (662) 610 - 6073 | Sr. Analyst Supply Chain Management
  • Patrick Hester | (479) 595 - 1799 | eDiscovery Manager
  • Christie Simco | (479) 841 - 5441 | Owner, Personally Yours Embroidery

Timeline

Owner

Black Market Arkansas
03.2015 - Current

Sales Associate

Rock City Kicks
05.2011 - 08.2014

Sales Associate

Bed Bath and Beyond
01.2008 - 03.2010

Bachelor of Arts and Science -

University of Arkansas

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Troy Haines