Ty Gildner
Hot Springs
Summary
Dynamic professional with extensive experience in customer service and technical roles, including as an Alarm Technician at Kerr Security. Proven ability to solve complex problems and ensure system reliability. Skilled in effective communication and time management, consistently enhancing client satisfaction and operational efficiency.
Overview
14
14
years of professional experience
Work History
Alarm Technician
Kerr Security
01.2021 - 05.2025
- Installed and configured alarm and camera solutions for residential and commercial clients
- Conducted routine maintenance checks to ensure system functionality and reliability.
- Wired finished and under construction homes and businesses for alarm and camera systems
- Diagnosed technical issues and performed timely repairs to minimize equipment downtime.
Manager
Mugs Cafe
02.2020 - 11.2020
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Coordinated vendor ordering between kitchen and bar to efficiently manage inventory
- Developed weekly schedules that guaranteed proper staffing at peak times
- Managed weekly deposits
Barista Manager
Mylo Coffee Co.
08.2019 - 02.2020
- Supervised daily operations to ensure consistent quality for all drinks
- Trained staff on coffee and tea making techniques and on answering related questions posed by customers
- Managed ordering and implemented solutions for organizing inventory
- Maintained scheduling to ensure proper staffing during peak hours
Front of House / Barista
Mylo Coffee Co.
06.2018 - 08.2019
- Greeted and assisted customers, ensuring a positive experience whether dining in or just getting a coffee to go
- Handled cash transactions accurately, maintaining register integrity
- Upheld constant cleanliness in the front and back of house
- Collaborated with kitchen and bar staff for timely order delivery and quality assurance
UAV/UAS Systems Maintainer
US Army
02.2011 - 02.2016
- Crew Chief for flight operations; launching and catching UAVs
- Technical Inspector for signing off on UAV and UAS systems maintenance
- Managed server and database for flight and maintenance records using SQL
- Took on Company role of COMSEC custodian; downloading secure keys for ensuring communication security on radios and various aircraft and equipment
- Deployed to Afghanistan in July of 2014, where I conducted training for new soldiers to qualify them on Crew Chief operations
Education
High School Diploma -
Lakeside High School
Hot Springs, ARSkills
- Customer service
- Time management
- Teamwork
- Problem-solving
- Effective communication
- Attention to detail
Timeline
Alarm Technician
Kerr Security
01.2021 - 05.2025
Manager
Mugs Cafe
02.2020 - 11.2020
Barista Manager
Mylo Coffee Co.
08.2019 - 02.2020
Front of House / Barista
Mylo Coffee Co.
06.2018 - 08.2019
UAV/UAS Systems Maintainer
US Army
02.2011 - 02.2016
High School Diploma -
Lakeside High School
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