TYISSHA STANTON
393 Rocky Chute Rd Apt 1, West Memphis
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Front Desk Supervisor
Holiday Inn Express And Suites
03.2024 - Current
- Reviewed complaints and room notices notated in Quore for AM shift
- Verified no shows, same day cancellations, and early departures to make sure that they were charged
- Reported to GM daily of any issues and complaints provided by guests on all shifts
- Conducted monthly front desk meetings to discuss upcoming events, policy and procedures, and expectations to motivate team daily
- Tracked chargebacks by collecting folios and sending documents for proof of stay
Part-Time Hotel Front Desk Clerk
LaQuinta by Wyndham
08.2024 - Current
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Handle guest inquiries, requests, and complaints promptly and professionally
- Operate phone systems to answer calls and direct them appropriately
- Performed monitor walks to ensure guest safety and maintain a clean environment
- Confirmed mobile check-ins through Canary and identified guest by ID and traveling with pets
Front Desk Supervisor
Hampton Inn And Suites By Hilton
08.2023 - 03.2024
- Respond to all guest requests problems complaints and/or accidents presented at the Front Desk or through Reservations in an attentive courteous and efficient manner. Follow up to ensure guest satisfaction.
- Motivate coach counsel and discipline all Front Desk personnel according to Aimbridge Hospitality S.O.P.'s.
- Ensure compliance to brand and company training using the steps to effective training according to Aimbridge Hospitality standards.
- Ensure that employees are at all times attentive friendly helpful and courteous to all guests managers and other employees.
- Develop employee morale and ensure training of Front Desk personnel.
- Maximize room revenue and occupancy by reviewing status daily.
Hotel Taskforce
Aloft Arundel Mills
10.2023 - 10.2023
- Reported issues to higher management with great detail.
- Interacted well with guest to build connections and nurture relationships.
Front Office Manager
LaQuinta Inn And Suites By Wyndham
09.2022 - 08.2023
- Assisted in the planning, direction, coordination, and execution of all activities and personnel within the front office department, including the Front Desk.
- Ensured that all front activities are carried out professionally, to standards, and at the highest level of service.
- Achieved desired outcomes by assisting in the creation, development, and maintenance of a competent, motivated, and empowered front desk staff.
- Lead, motivated, trained, engaged, and provided feedback to the front desk staff on a daily basis in a professional manner.
- Maintained front desk scheduling, inventory, and guest reviews in a professional manner.
Hotel Front Desk Clerk
LaQuinta By Wyndham
06.2022 - 09.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing the check-in process.
- Collected room deposits, fees, and payments.
- Documented all maintenance-related requests in the Maintenance Request Log, Room Move Log, and incidental fees.
- Sanitized and monitored lobby, bathrooms, and common areas near the front desk and the hallways multiple times per shift.
- Balanced cash drawer by counting cash at the beginning and end of the work shift.
Americorps Member
City Year Memphis
01.2022 - 07.2022
- Served 900+hours of full-time service on a diverse team of six members to provide academic tutoring, behavior coaching, and a positive school climate to 49 high-poverty students
- Collaborated with partner teacher on a daily and/or weekly basis to assess student needs and plan supports
- Developed literacy and/or math skills varying learning activities by student level, answering student questions and encouraging assignment completion
- Provided weekly behavior coaching to six students to develop core socio-emotional competencies
- Analyzed academic and behavioral data for eleven students to identify strengths and areas of growth
Hotel Front Desk Clerk
Holiday Inn Express and Suites
06.2021 - 01.2022
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift
- Confirmed relevant guest information and payment methods to prevent fraud
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Hotel Front Desk Clerk
Best Western Plus Executive Residency Marion
01.2021 - 03.2021
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Resolved service-related problems and documented actions in system
- Confirmed relevant guest information and payment methods to prevent fraud
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Academic Coach
Mid-South Community College
09.2018 - 10.2020
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses
- Updated required logs and student documentation to keep records accurate and current
- Met with students and discussed educational goals and expectations
- Tutored struggling, average and advanced students in English and Reading course materials
- Organized group tutoring sessions to help students struggling in similar areas.
TRIO Administrative Assistant
Federal Work Study Student, Arkansas State University, State University
02.2020 - 05.2020
- Greeted incoming office visitors, answered questions, and directed individuals to office locations
- Produced high-quality documents, spreadsheets, and presentations for internal and customer-facing needs
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail
- Gained operational knowledge and supported departmental needs.
SLA English Facilitator
Mid-South Community College
08.2019 - 12.2019
- Assisted teachers with classroom management and document coordination to maintain positive learning environment
- Supported classroom activities, tutoring, and reviewing work
- Tutored struggling students individually and in small groups to reinforce learning concepts
- Created special handouts, study guides and enrichment materials to boost student knowledge
- Updated required logs and student documentation to keep records accurate and current.
Education
Bachelor of Science - Liberal Arts and General Studies
Arkansas State University
State University, AR12.2021
Associate of Arts - General Education
ASU Mid-South
West Memphis, AR05.2018
Skills
- Hospitality services
- Training and mentoring
- System updates
- Exceptional communication
- Team building and supervision
- Revenue management
- Strong leadership
- Opera Xpress
- Hilton Pep
- Synxis Property Hub
Timeline
Part-Time Hotel Front Desk Clerk
LaQuinta by Wyndham
08.2024 - Current
Front Desk Supervisor
Holiday Inn Express And Suites
03.2024 - Current
Hotel Taskforce
Aloft Arundel Mills
10.2023 - 10.2023
Front Desk Supervisor
Hampton Inn And Suites By Hilton
08.2023 - 03.2024
Front Office Manager
LaQuinta Inn And Suites By Wyndham
09.2022 - 08.2023
Hotel Front Desk Clerk
LaQuinta By Wyndham
06.2022 - 09.2022
Americorps Member
City Year Memphis
01.2022 - 07.2022
Hotel Front Desk Clerk
Holiday Inn Express and Suites
06.2021 - 01.2022
Hotel Front Desk Clerk
Best Western Plus Executive Residency Marion
01.2021 - 03.2021
TRIO Administrative Assistant
Federal Work Study Student, Arkansas State University, State University
02.2020 - 05.2020
SLA English Facilitator
Mid-South Community College
08.2019 - 12.2019
Academic Coach
Mid-South Community College
09.2018 - 10.2020
Bachelor of Science - Liberal Arts and General Studies
Arkansas State University
Associate of Arts - General Education
ASU Mid-South
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