Tyler Hampton
Van Buren
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, Microsoft 365 products, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Foundever
09.2025 - Current
- Resolved customer inquiries through multiple channels, ensuring timely and efficient support.
- Filed ATM, Billing, and Debit card disputes for Bank of America customers.
- Collaborated with team members to enhance workflow efficiency and improve customer satisfaction scores.
- Reviewed documentation to ensure compliance with regulatory guidelines and internal policies.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Ensured timely resolution of grievances by effectively tracking complaints and addressing issues promptly.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service Representative
Experian
12.2020 - 06.2025
- Delivered exceptional support to clients by resolving inquiries related to credit reports, identity protection, and financial services via phone, email, and live chat.
- Educated customers on Experian products and services, guiding them through enrollment, billing issues, and dispute processes.
- Maintained high levels of accuracy and confidentiality when handling sensitive customer data in compliance with federal regulations (e.g., FCRA).
- Consistently met or exceeded performance metrics, including call resolution time, customer satisfaction (CSAT), and quality assurance scores.
- Collaborated with internal teams to escalate and resolve complex cases, ensuring timely and effective solutions.
- Demonstrated empathy and professionalism in high-stress interactions, enhancing the overall customer experience.
- Customer Service Representative
- Experian — [Van Buren, AR]
- [Dec, 2020] — [June, 2025]
Education
History
University of Arkansas Fort Smith
Fort Smith, AR11.2020
Skills
- Customer service
- Computer literacy
- Communication skills
- Microsoft excel
- Microsoft word
- Documentation review
- Complaint resolution
- Active listening
- Data entry
- Professional telephone demeanor
- Microsoft outlook
- Product knowledge
- Email etiquette
- Problem-solving
- Attention to detail
- Multitasking
- Verbal and written communication
- Remote technical support
- Friendly and patient
Timeline
Customer Service Representative
Foundever
09.2025 - Current
Customer Service Representative
Experian
12.2020 - 06.2025
History
University of Arkansas Fort Smith