Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyler Zuber

Benton

Summary

Professional technical expert with robust background in field service engineering. Known for resolving technical issues efficiently and maintaining strong client relationships. Emphasizes team collaboration and reliability, flexible in meeting dynamic operational needs. Proficient in diagnostic tools, client communication, and time management.

Overview

15
15
years of professional experience

Work History

Field Service Engineer Ultrasound

Philips Healthcare
04.2023 - Current
  • Performed onsite installation, modification and maintenance of systems and equipment.
  • Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
  • Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
  • Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
  • Scheduled service calls according to customer location and urgency of need.
  • Led efforts in maintaining accurate documentation pertaining to equipment history records, warranty claims, and service reports.
  • Collaborated with engineering teams during product development phases to provide valuable insights from a field service perspective.
  • Tested systems, noting issues and completing preventive maintenance.
  • Ensured compliance with company policies and procedures related to document handling and data security.
  • Participated in cross-functional teams tasked with addressing complex issues related to image processing workflows.
  • Ensured high-quality images by maintaining and calibrating ultrasound equipment according to industry standards.
  • Maintained ultrasound equipment, ensuring optimal performance for accurate imaging.

Maintenance Mechanic

Loreal Cosmetics
01.2022 - 03.2023
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Followed detailed maintenance and operational schedules to complete projects and keep machines functioning.
  • Increased overall lifespan of equipment by following preventive maintenance plans and executing unscheduled repairs.
  • Performed evaluations, repairs and general maintenance on robots and production equipment
  • Studied system requirements to order components and parts and perform acceptance tests.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair or maintenance.
  • Double-checked equipment stocks.
  • Made routine adjustments to machines depending on use and season.
  • Inspected structures, machinery and equipment to determine failure and causes for concern.
  • Performed root-cause analysis on defective components, disassembling them to identify issues and completing necessary repairs.

Service Engineer

Phillips Corporation
03.2021 - 01.2022
  • Engaged in first-level support for customers requiring routine support and troubleshooting.
  • Escalated and re-produced problem to internal development sources to reach solution.
  • Tested and checked performance of hardware and software programs.
  • Analyzed and evaluated performance and optimized efficiency.
  • Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
  • Positively engaged with customers and maintained professional appearance at all times as company representative.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
  • Conducted repairs on CNC equipment, typically returning machines and tools to functionality within 1 day.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.

CNC Lathe Machinist

Coorstek
12.2017 - 03.2021
  • Operated forklifts, hoists and other material handling equipment
  • Implemented updated operating procedures for cnc machines and adjusted use to increase productivity and longevity
  • Closely monitored equipment to detect and report malfunctions and prevent accidents
  • Studied daily blueprints, work instruction, sketches, drawings and manuals to determine dimensions and tolerances accurately
  • Monitored machine operation and diagnosed malfunctions
  • Maintained tight tolerances with design specifications
  • Organized work to meet demanding production goals with 90% success rate
  • Managed team performance by training, mentoring, disciplining and motivating employees
  • Kept work areas clean and neat
  • Made sure that products were produced on time and are of good quality
  • Improved CNC program efficiency by optimizing tool paths and reducing cycle times.
  • Increased machine uptime by troubleshooting and resolving programming errors promptly.
  • Calculated dimensions, tool selection and machine speeds from new orders.
  • Maintained organized library of CNC programs, ensuring version control and easy access for all team members involved in the production process.

CNC Lathe Machinist

T&S Machine Shop Inc.
03.2010 - 11.2017
  • Increased production standards by minimizing production failures and promoting efficient setups
  • Checked orders to define necessary attachments and equipment needed for each job, set up machines and calibrate settings
  • Worked with supervisors to troubleshoot and resolve encountered equipment or material issues and maintain optimal production levels
  • Replaced dull or inefficient equipment parts to enhance machinery performance and improve production yields
  • Completed tasks according to production sheets specifications and quality standards to meet or exceed tight tolerances and avoid wasting materials
  • Double-checked machinery and shop mathematics for each job and coordinated equipment and supplies to achieve targets
  • Used measuring tools such as gages and tape measure to identify conforming parts during production
  • Increased operational efficiency with thorough knowledge of tooling, programming languages, and machine setup procedures.
  • Managed relationships with distribution channel partners and determined proper sourcing methods depending on product category and discount margins
  • Checked completed programs by running simulations or tests and prepared geometric layout of designs using proper software
  • Analyzed job orders and performed necessary calculations and modified existing programs for increased efficiency
  • Loaded feed mechanisms by lifting stock into position and verified settings by measuring positions
  • Provided training for clients on automated systems and complied with all safety rules and regulations
  • Protected team members and boosted performance by operating equipment safely and in accordance with company compliance measures

Education

High School Diploma -

Glen Rose High School
Malvern, AR
03.2012

Skills

  • Blueprint reading
  • Measuring equipment oversight
  • Safety processes and procedures
  • Malfunction troubleshooting
  • Lathe machine set up
  • Written and verbal communication
  • Quality assurance
  • Lathes expertise
  • CNC machine operation
  • Machine sequencing
  • Tooling requirements
  • Program sepcifications
  • Equipment maintenance
  • Blueprint interpretation
  • Measurement Techniques
  • Repair
  • Calibration
  • Software Installation
  • Safety Procedures
  • Flexible and Adaptable
  • Remote support
  • Equipment installation
  • Service documentation
  • Customer service management
  • Hardware installation
  • Managing projects
  • Troubleshooting and repair
  • System diagnostics
  • Network configuration

Timeline

Field Service Engineer Ultrasound

Philips Healthcare
04.2023 - Current

Maintenance Mechanic

Loreal Cosmetics
01.2022 - 03.2023

Service Engineer

Phillips Corporation
03.2021 - 01.2022

CNC Lathe Machinist

Coorstek
12.2017 - 03.2021

CNC Lathe Machinist

T&S Machine Shop Inc.
03.2010 - 11.2017

High School Diploma -

Glen Rose High School

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