Tyrone Taylor
Alexander,AR
Summary
Automotive professional with strong background in vehicle diagnostics and repair. Consistently recognized for delivering reliable and timely solutions that enhance vehicle performance. Known for fostering collaborative team environments and adapting to changing work demands. Skilled in engine repair, brake systems, and electrical diagnostics.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Technician /Machine Operator
F4estry
11.2023 - 11.2024
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Worked with diverse types of weather and ground conditions.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Checked, repaired and repacked survival equipment to meet specifications.
- Placed orders for materials and equipment with vendors.
- Suggested specific ideas for process, productivity and safety improvements.
Vehicle Storage Attendant I
City Of Little Rock Fleet Services
11.2022 - 11.2023
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
- Enhanced guest experience by providing prompt and courteous service during their visit.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
Automotive Technician I
City Of Little Rock Fleet Services
04.2021 - 11.2022
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Performed safety and emissions inspections.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
Auto Mechanic Technician
First Step Auto Sales
07.2018 - 04.2020
- Enhanced vehicle performance by conducting thorough diagnostics and identifying necessary repairs.
- Increased repeat business through exceptional customer service and communication regarding vehicle needs.
- Reduced client complaints by providing timely and accurate services for various automobile issues.
- Repaired or replaced malfunctioning components using appropriate tools, enhancing overall vehicle functionality.
- Troubleshot electrical systems, pinpointing issues quickly to minimize downtime for clients'' vehicles.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Repaired and replaced worn and damaged components.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
Rigger
Welspun Tubular
10.2018 - 04.2019
- Improved office efficiency by streamlining filing systems and organizing document storage.
- Executed record filing system to improve document organization and management.
- Input data into spreadsheets and databases.
- Edited and proofread documents for accuracy and completeness.
- Compiled and analyzed data to produce reports.
Auto Mechanic Technician
Mega Autoplex / Cle's Whole Sales
05.2010 - 10.2018
- Enhanced vehicle performance by conducting thorough diagnostics and identifying necessary repairs.
- Increased repeat business through exceptional customer service and communication regarding vehicle needs.
- Reduced client complaints by providing timely and accurate services for various automobile issues.
- Repaired or replaced malfunctioning components using appropriate tools, enhancing overall vehicle functionality.
- Troubleshot electrical systems, pinpointing issues quickly to minimize downtime for clients'' vehicles.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Repaired and replaced worn and damaged components.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
Customer Service Engineer
Metro-Repro
08.2008 - 03.2010
- Maintained up-to-date technical knowledge through continuous learning and training, staying ahead of industry trends and providing informed recommendations to clients.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Increased equipment uptime by efficiently diagnosing hardware malfunctions and performing necessary repairs or replacements.
- Assisted customers with software installation, configuration, and troubleshooting, resulting in optimal system performance.
- Coordinated effectively with remote support teams to resolve complex technical issues in a timely manner.
- Led onsite installations of hardware systems for major clients, ensuring smooth integration into existing infrastructure without disruption to daily operations.
- Established strong relationships with customers through regular communication and follow-ups, leading to increased brand loyalty.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
Customer Service Engineer
Docu Store
09.2003 - 08.2008
- Maintained up-to-date technical knowledge through continuous learning and training, staying ahead of industry trends and providing informed recommendations to clients.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Increased equipment uptime by efficiently diagnosing hardware malfunctions and performing necessary repairs or replacements.
- Assisted customers with software installation, configuration, and troubleshooting, resulting in optimal system performance.
- Coordinated effectively with remote support teams to resolve complex technical issues in a timely manner.
- Led onsite installations of hardware systems for major clients, ensuring smooth integration into existing infrastructure without disruption to daily operations.
- Established strong relationships with customers through regular communication and follow-ups, leading to increased brand loyalty.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
Customer Service Representative
H.R.S Services/The Document Company/Arkcom Digital
12.1999 - 09.2003
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information
- Implemented innovative solutions to recurring problems, enhancing overall system reliability.
- Increased first-time fix rates by utilizing advanced troubleshooting techniques.
- Stayed up-to-date with industry advancements, attending training sessions as needed for continuous improvement.
- Maintained accurate inventory of parts, ensuring prompt availability for repairs.
- Improved customer satisfaction by efficiently diagnosing and repairing copier issues.
- Minimized equipment downtime by promptly responding to service calls and prioritizing urgent requests.
- Conducted thorough preventative maintenance checks, reducing equipment downtime.
Education
No Degree - Micro Systems Technology
Remington College
Little Rock, AR05.1999
Skills
- Brake systems understanding
- Steering systems
- Suspension Systems
- Fuel systems
- Exhaust Systems
- Heating and Air Conditioning
- Electrical Systems
- Hybrid Systems
- Diesel engines
- Transmissions
- Optimizing engine performance
- Vehicle maintenance and repair
- Performance Tuning
- Multi-point Safety Inspections
- Driveability Diagnostics
- Engine repair
- Alignment Services
- Electrical understanding
- Alignments experience
- Computer Skills
- Fluid Replacement
Certification
- Automotive Service Excellence Certification (ASE)
- G1 Auto Maintenance and Light Repair Prometric 05/22
- A6 Electrical/Electronic Systems Prometric 05/22
- A5 Brakes Prometric 09/22
Timeline
Technician /Machine Operator
F4estry
11.2023 - 11.2024
Vehicle Storage Attendant I
City Of Little Rock Fleet Services
11.2022 - 11.2023
Automotive Technician I
City Of Little Rock Fleet Services
04.2021 - 11.2022
Rigger
Welspun Tubular
10.2018 - 04.2019
Auto Mechanic Technician
First Step Auto Sales
07.2018 - 04.2020
Auto Mechanic Technician
Mega Autoplex / Cle's Whole Sales
05.2010 - 10.2018
Customer Service Engineer
Metro-Repro
08.2008 - 03.2010
Customer Service Engineer
Docu Store
09.2003 - 08.2008
Customer Service Representative
H.R.S Services/The Document Company/Arkcom Digital
12.1999 - 09.2003
No Degree - Micro Systems Technology
Remington College
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