Tywona Matthews
FORREST CITY
Summary
Dynamic professional with extensive experience as a Program Eligibility Specialist at the Department of Human Services. Proven ability in client assessment and effective communication, enhancing client satisfaction and program compliance. Skilled in documentation and staff management, consistently achieving goals while maintaining confidentiality and fostering supportive environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
PROGAM ELIGIBILITY SPECIALIST
Department of Human Services
04.2024 - Current
- Advised clients on steps to take in order to maintain or regain program eligibility, fostering long-term success and benefits for those served.
- Handled sensitive client information with discretion and confidentiality, adhering to strict privacy regulations at all times.
- Ensured accuracy in data entry through meticulous attention to detail when inputting client information into electronic systems.
- Maintained up-to-date knowledge of program policies and regulations, providing accurate guidance to both clients and colleagues.
- Served as a reliable resource for clients, answering questions and resolving concerns regarding their eligibility status promptly.
- Improved client satisfaction through clear communication of eligibility requirements and diligent follow-up on requests.
- Managed caseloads effectively, balancing workload demands while maintaining timely completion of tasks.
- Participated in ongoing professional development opportunities, staying informed on best practices within the field of eligibility assessment.
- Developed and maintained a comprehensive knowledge base of available resources within the community, ensuring clients had access to needed support services.
TEACHER COUNSELOR
Youth Villages
09.2022 - 03.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
Correctional Sergeant
ARKNSAS DIVISION OF CORRECTIONS
03.2018 - 09.2022
- Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Enhanced facility safety by conducting regular security checks and monitoring inmate activities
- Supervised 10 employees and performance of tasks and managed 400 offenders.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Conducted thorough investigations into allegations of misconduct or rule violations, resulting in fair disciplinary actions when necessary.
- Served as a role model for subordinates, demonstrating professionalism in all aspects of job responsibilities.
- Handled inmate counts and searches for missing inmates.
Education
Bachelor of Arts - HUMAN SERVICES
University of Memphis
Memphis, TN05-2014
Skills
- Verbal communication
- Supervisory skills
- Staff management
- Benefits administration
- Interviewing
- Interviewing techniques
- Client assessment
- Confidentiality
- Effective communication skills
- Documentation and paperwork
- Documentation and reporting
Timeline
PROGAM ELIGIBILITY SPECIALIST
Department of Human Services
04.2024 - Current
TEACHER COUNSELOR
Youth Villages
09.2022 - 03.2024
Correctional Sergeant
ARKNSAS DIVISION OF CORRECTIONS
03.2018 - 09.2022
Bachelor of Arts - HUMAN SERVICES
University of Memphis
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