ULISES FOSSA
SANTA FE - SANTA FE - ARGENTINA
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Detail-oriented team player with strong communication skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and high-creative skills.
Overview
6
6
years of professional experience
Work History
Project Partner
Appen ltd
Australia
08.2021 - Current
- Excellent communication skills, both verbal and written.
- Demonstrated high level of initiative and creativity while tackling +50 difficult tasks.
- Learned and adapted quickly to 10 new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Self-motivated, with strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions
Customer Care Representative
eTeacher Group
Ramat Gan, Israel (Remote job)
03.2022 - 03.2023
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved accounting, service and delivery concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
Team Leader - Marketing Leader
Amway Global
Worldwide
03.2017 - 05.2022
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Mentored and guided employees to foster proper completion of assigned duties.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Spoken on conferences, presentations and entrepeneurment events as main speaker.
- Designed and developed brand identity, style and marketing strategies with a leaders team across the world.
Administrative Assistant - Digital Tools Provider
Juan B. Fossa's Law Firm
Coronda - Santa Fe - Argentina
03.2018 - 06.2020
- Assisted coworkers and staff members with special tasks on daily basis.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Developed strategies to streamline and improve office procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Education
No Degree - Marketing
Google Marketing Courses
Online11.2023
Intensive Short Career - Marketing - Product Marketing - Product Design
Coderhouse
Argentina10.2023
Specialist - Copywritting
Coderhouse
Argentina06.2023
High School Diploma -
School of Agriculture And Livestock Production
Esperanza, Santa Fe12.2015
Skills
- Cultural Awareness
- Understanding Customer Needs
- Communications Support
- Leadership Support
- Problem Resolution
- Customer Relations
- Online Chat
- Data Evaluation and communications
- Business Opportunities Support
- Client Meetings
- Customer Buying Habits
- Project Management
Languages
Spanish
Native language
Portuguese
Elementary
A2
English
Advanced
C1
Timeline
Customer Care Representative
eTeacher Group
03.2022 - 03.2023
Project Partner
Appen ltd
08.2021 - Current
Administrative Assistant - Digital Tools Provider
Juan B. Fossa's Law Firm
03.2018 - 06.2020
Team Leader - Marketing Leader
Amway Global
03.2017 - 05.2022
No Degree - Marketing
Google Marketing Courses
Intensive Short Career - Marketing - Product Marketing - Product Design
Coderhouse
Specialist - Copywritting
Coderhouse
High School Diploma -
School of Agriculture And Livestock Production