Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Timeline
Generic

Ulysses Hargraves Jr.

Sherwood

Summary

Dynamic Customer Service Representative with a proven track record at Foundever, excelling in problem-solving and customer relationship management. Recognized for exceeding performance metrics and enhancing customer experiences through effective communication and upselling strategies. software, I thrive in fast-paced environments, delivering exceptional support and fostering customer loyalty.

Overview

10
10
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

Harverst

Hargraves Farm
Marianna
03.2017 - Current

Plot plants

Machine operator

  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked with cross-functional teams to achieve goals.

CSO Representative

Foundever
Dallas
08.2025 - 12.2025
  • Contributed suggestions for enhancements in customer service operations during team meetings or brainstorming sessions.
  • Please note that there are only 14 statements above. Since there is no specific industry mentioned for CSO Representative role e.g., banks, insurance companies, it's challenging to come up with 20 relevant task statements without being repetitive.
  • Participated in ongoing training programs to stay updated on new products, features, promotions, policies, or procedures.

Customer Service Representative

Adecco
Dallas
10.2021 - 06.2025
  • Interacts with customers to provide assistance, information, and support, answering inbounds calls and making outbound calls per request.
  • Assisted customers with inquiries regarding products and services.
  • Resolved customer complaints efficiently and effectively.
  • Maintained accurate customer records in the database.
  • Collaborated with team members to improve service delivery.

Customer Service Representative

Adecco
Dallas
05.2023 - 01.2024
  • Customer support, live chat assistance, email correspondence, order processing, fashion e-commerce, CRM tools, time management, attention to detail, multitasking, customer service, professionalism, empathy, and problem-solving.
  • Assisted customers with inquiries regarding products and services.
  • Resolved customer complaints efficiently and effectively.
  • Maintained accurate customer records in the database.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Plant Operator

RiceTec
Brinkley
03.2016 - 12.2021

Work the line

  • Operated and monitored production equipment for seed processing.
  • Maintained safety standards while performing daily plant operations.
  • Collaborated with team members to optimize workflow efficiency.
  • Conducted routine inspections of machinery for proper functionality.
  • Documented production data and maintained accurate records.
  • Implemented preventive maintenance schedules for equipment reliability.
  • Closely inspected equipment for safety problems, leaks and wear and tear.

Education

Early Childhood Education - Some college

Pulaski Technical College
North Little Rock, AR
06.2005 - 05.2007

General studies - High school diploma

Lee High
Marianna, AR
08.1998 - 05.2001

Skills

  • Microsoft Excel
  • E-commerce
  • Grammar Experience
  • Windows
  • Proofreading
  • Bookkeeping
  • Android
  • Office experience
  • Cost control
  • Litigation
  • Quality control
  • Supervising experience
  • Sales experience
  • Sales strategy
  • Writing skills
  • Customer relationship management
  • CSS
  • CRM software
  • Retail sales
  • Basic math
  • Call center
  • English
  • Dispatching
  • Mobile devices
  • Heavy lifting
  • CSR
  • Order management system
  • Microsoft Word
  • Upselling
  • Computer skills
  • Classroom Management
  • Organizational skills
  • Management
  • Behavioral health
  • Software troubleshooting
  • Microsoft Powerpoint
  • Typing
  • Live chat
  • Customer Support
  • Customer Service
  • Negotiation
  • Communication skills
  • Phone etiquette
  • Attention to detail
  • Working with people with disabilities
  • Microsoft Office
  • Customer Care
  • Outbound sales
  • Data entry
  • Time management
  • Project Management
  • Computer literacy
  • Delivery driver experience
  • Financial services
  • Leadership
  • Curriculum Development
  • Microsoft Outlook
  • Order entry
  • Customer retention
  • Analysis skills
  • Team management
  • Handling customer inquiries
  • Customer service
  • Problem-solving abilities
  • Teamwork
  • Team-Oriented
  • Ability To Adapt
  • Problem-Solving Skills
  • Company Policies
  • Relationship Building
  • Satisfactory Driving Record
  • Sales Agreements
  • Administration
  • Machine operation

Certification

  • Guard Card
  • Driver's License

Languages

English, Advanced

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

CSO Representative

Foundever
08.2025 - 12.2025

Customer Service Representative

Adecco
05.2023 - 01.2024

Customer Service Representative

Adecco
10.2021 - 06.2025

Harverst

Hargraves Farm
03.2017 - Current

Plant Operator

RiceTec
03.2016 - 12.2021

Early Childhood Education - Some college

Pulaski Technical College
06.2005 - 05.2007

General studies - High school diploma

Lee High
08.1998 - 05.2001
Ulysses Hargraves Jr.