Unzzie Turner
West Memphis
Summary
Detail-oriented and results-driven professional with a strong background in customer service. Proven ability to handle a range of responsibilities, including customer complaints, inspections, problem-solving, and delivering exceptional customer service. Adept at managing multiple tasks efficiently and maintaining high standards of performance. Committed to achieving company goals and contributing to a collaborative team environment."
Overview
36
36
years of professional experience
1
1
Certification
Work History
Local Truck Driver
TCI Carrier
03.2020 - Current
- Performed pre-and post-trip inspections to maintain vehicle condition, identifying any necessary repairs or maintenance needs promptly.
- Promoted safe driving habits by adhering strictly to speed limits, traffic laws and DOT regulations.
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication with clients.
- Assisted new drivers in learning company protocols and helping them become familiar with assigned routes.
Customer Service Technician III
MLGW
03.1989 - 09.2019
- Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
- Managed the installation and maintenance of electric, gas, and water services for commercial and residential customers
- Addressed and resolved customer billing issues, providing clear explanations and effective solutions to maintain positive customer relationships.
- Quickly assessed and addressed gas leak situations during emergency fire calls, coordinating with firefighting teams to mitigate risks
Heavy Equipment Operator
MLGW
03.1997 - 03.2012
- Operated range of heavy equipment on regular basis with advanced skill.
- Operated excavators, bulldozers and tractor trailer to transport heavy materials, practicing safety measures.
- Conducted thorough pre- and post-inspections each day, maintaining detailed records and ensuring compliance with safety standards
- Reduced downtime through proactive diagnosis and troubleshooting of mechanical issues on heavy equipment.
Education
Certificate of Technical Studies - Electronic
PINE Vocational Tech
Pine Bluff08-1982
Skills
- Strong work ethic
- Safe driving practices
- Proper lifting techniques
- Documentation and recordkeeping
- Installations and repairs
- Service calls
- Emergency service management
- Safe equipment operation
- Heavy equipment operation
Certification
- CDL A/Tanker
- Customer Service Certificate Award
Timeline
Local Truck Driver
TCI Carrier
03.2020 - Current
Heavy Equipment Operator
MLGW
03.1997 - 03.2012
Customer Service Technician III
MLGW
03.1989 - 09.2019
- CDL A/Tanker
- Customer Service Certificate Award
Certificate of Technical Studies - Electronic
PINE Vocational Tech
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