Valeria Lopez
Fort Smith
Summary
Offering strong interpersonal skills and keen ability to learn and adapt quickly within dynamic work environment. Brings focus on operational efficiency and customer satisfaction, with hands-on experience in managing schedules and resources. Ready to use and develop organizational and leadership skills in Desired Position role.
Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Asseff Enterprises
03.2022 - 01.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA10.2024
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Customer relations
- Team motivation
- Staff training and development
- Task delegation
- Goal setting
- Workload management
- Conflict resolution
- Team building
- Employee scheduling
- Operations management
- Recruiting and interviewing
- Sales strategies
- Strategic planning
- Sales growth
- Sales reporting
- Performance reviewing
- Cost reduction
- Cost control
- Meeting facilitation
- Adaptability and flexibility
- Verbal and written communication
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Asseff Enterprises
03.2022 - 01.2025
High School Diploma -
Penn Foster Career School
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