Vanessa Johnson
Rogers
Summary
Experienced with patient care coordination, appointment scheduling, and medical records management. Utilizes strong organizational skills to ensure efficient office operations and patient satisfaction. Knowledge of billing procedures and insurance verification, contributing to well-managed medical office environment. Looking forward to moving my career from clinical bedside to an office based role.
Overview
6
6
years of professional experience
Work History
Medical Office Assistant
Great Plains Regional Medical Center
2016.05 - 2019.06
- Assisted with patient intake processes, ensuring accurate information collection.
- Scheduled appointments and coordinated follow-up communications for patients.
- Maintained organized electronic health records to support efficient office operations.
- Handled phone inquiries, providing information and directing calls as needed.
- Processed insurance claims and verified coverage details for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed case documentation and maintained compliance with regulatory requirements and agency policies.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Registered Nurse
Great Plains Regional Medical Center
2013.01 - 2015.01
- Administered medications and treatments according to established protocols and patient care plans.
- Monitored vital signs and assessed patient conditions to ensure optimal recovery.
- Collaborated with interdisciplinary teams to develop and implement individualized care strategies.
- Educated patients and families on health management, post-operative care, and rehabilitation processes.
- Promoted a safe environment for patients by adhering to infection control protocols, fall prevention strategies, and other safety measures.
- Educated patients and families on disease diagnosis, prognosis and post-operative care.
Education
Associate of Science - Nursing
Western Oklahoma State College
Altus, OK2011-05
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- HIPAA regulations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Microsoft office
- Insurance verification
- Records management
- Medical billing
- Electronic medical records
Timeline
Medical Office Assistant
Great Plains Regional Medical Center
2016.05 - 2019.06
Registered Nurse
Great Plains Regional Medical Center
2013.01 - 2015.01
Associate of Science - Nursing
Western Oklahoma State College