Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Additional Information
Generic

Vanina Arca

Buenos Aires

Summary

Proven record in landing and satisfying high-value business services in BBVA Argentina, BBVA Uruguay, ENEL, Prisma Medios de Pago, Banco Galicia, Banco Macro, VISA, etc.

Overview

36
36
years of professional experience
1
1
Certificate

Work History

Enterprise & Technical Agile Coach

BAUFEST
Buenos Aires
09.2018 - Current
  • Educated clients on at-home methods to reach and maintain goals, crafting plans for long-term success.
  • Mentored clients on Scaled Agility.
  • Coached clients on Technical Agility.
  • Tribe / Scaled Coach.
  • Mentored, coached and trained on Tribe Start Up new members of guest service team.
  • Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.

DIGITAL EDUCATION CONSULTANT

MINISTERIO DE EDUCACION DE LA CIUDAD DE BUENOS AIRES
Buenos Aires
03.2017 - 03.2022
  • Developed and implemented technological curricular design programs for high and superior levels.
  • Facilitated constructive and regular communications between educators and parents via telephone and email.
  • Collaborated with cross-functional team of Instituto Nacional de Educación Superior (INET), Educational Community, Pedagogy Specialists team and Ministerio members.

IT & Telecomunications Regional Leader

BGH
Buenos Aires
09.2016 - 08.2018
  • IT Infraestructure & Telecomunications programs and projects with multiple vendors: DELL, CISCO, AVAYA, MOTOROLA, IBM, etc.
  • Accomplished multiple tasks within established timeframes.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and maintained relationships with customers and suppliers through account development.

Center of Competence Leader

DIRECTV
Buenos Aires
05.2015 - 08.2016
  • Leaded and trained employees on Demand Management and assigned duties.
  • Oversaw day-to-day activities of 32 employees in 10 countries, fostering inspiring atmosphere to optimize employee experiences.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Coordinated weekly meetings for internal and external groups.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.

IT Program Manager

BGH
Buenso Aires
04.2013 - 05.2015
  • Managed IT Infraestructure and Telecomunication projects.
  • Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
  • Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.

IT Service Unit Manager

BAUFEST
Buenos Aires
07.2009 - 03.2013
  • Responsible for Android programming, Testing & QC, Application lifecycle management services.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Assisted in development and implementation of policies, procedures and regulations for unit operations.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.

Technical Leader

BAUFEST
Buenos Aires
04.2001 - 06.2009
  • Mentored junior team members, providing educational expertise on technical concepts and application lifecycle management, configuration management and version control.
  • Evaluated and adopted new technologies to address changing industry needs.
  • Investigated and addressed system issues to enhance usability and improve functionality.
  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.

J2EE Developer

TECHNISYS
Buenos Aires
06.1996 - 03.2001
  • Designed, developed, modified and debugged programs.
  • Maintained existing applications and designed and delivered new applications.
  • Worked closely with clients to establish specifications and system designs.
  • Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.

C++ Developer

EDEBA
Tandil
01.1994 - 06.1996
  • Led technical planning and requirements gathering phases.
  • Worked with data stewards to identify business terms.
  • Developed and maintained successful working relationships with team members.
  • Worked with team members to provide operational system support.

Programming Teacher

INSTITUTO SUPERIOR MARIANO MORENO
Tandil
03.1992 - 12.1994
  • Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Incorporated multiple types of teaching strategies into classroom.

Education

Ph.D. - Education PhD Student

Universidad Del Salvador
Buenos Aires

Bachelor of Science - Sociology

Universidad Nacional De Quilmes
Buenos Aires
11.2017

Bachelor of Science - Information Technology

Universidad Del Centro De La Provincia De Bs As
Tandil

Skills

  • Client Needs Assessment
  • Service Coordination
  • Personnel Management
  • Effective Customer Communication
  • Managing Service Level Agreements
  • Constructive Feedback
  • Production Work
  • Team Collaboration
  • Managing Multiple Projects

Certification

  • SAFe Agilist 5.1
  • Agile for HR professional
  • Scrum Master
  • Product Owner
  • Scaled Scrum
  • IBM Unified Change Management

Languages

Spanish
Native language
French
Elementary
A2
Italian
Elementary
A2
English
Intermediate
B1

Timeline

Enterprise & Technical Agile Coach

BAUFEST
09.2018 - Current

DIGITAL EDUCATION CONSULTANT

MINISTERIO DE EDUCACION DE LA CIUDAD DE BUENOS AIRES
03.2017 - 03.2022

IT & Telecomunications Regional Leader

BGH
09.2016 - 08.2018

Center of Competence Leader

DIRECTV
05.2015 - 08.2016

IT Program Manager

BGH
04.2013 - 05.2015

IT Service Unit Manager

BAUFEST
07.2009 - 03.2013

Technical Leader

BAUFEST
04.2001 - 06.2009

J2EE Developer

TECHNISYS
06.1996 - 03.2001

C++ Developer

EDEBA
01.1994 - 06.1996

Programming Teacher

INSTITUTO SUPERIOR MARIANO MORENO
03.1992 - 12.1994

Ph.D. - Education PhD Student

Universidad Del Salvador

Bachelor of Science - Sociology

Universidad Nacional De Quilmes

Bachelor of Science - Information Technology

Universidad Del Centro De La Provincia De Bs As

Additional Information

Speaker in events:

  • CONSULTEC. Programming and Robotics Seminars for INET. 2019. JURY.
  • Hackaton: Science and Technology. Ministerio de Educación de la ciudad de Buenos Aires. 2019. MENTOR.
  • Universidad del Salvador. Jornadas de Ciencia y Tecnología. "Ponencia en Ciencia, Tecnlogía y Sociedad". KEY SPEAKER. 2018.
  • TESTING UPDATE. 2012. NH City Hotel. CABA. SPEAKER.
  • BCRA compliance Perocesses. 2010 Chila. CABA. SPEAKER.
  • Virtual events IBM Rational APPScan. 2010.
  • Web Application s
  • Security with IBM Rational AppScan. 2009: “No dejes que hackeen tu jugada” - Marriot Hotel. CABA. del Hotel Marriot. SPEAKER.
  • Software Configuration Management at real world. Conference. UBA. Buenos Aires. ECI. 2008. SPEAKER.
  • AMBA - Compliance en Áreas de IT. 2008. SPEAKER.
  • Software Configuration Management Conference 2004. Sheraton Bs As. SPEAKER.

Articles:

  • Las empresas suman juegos para fidelizar a los empleados: ¿es una estrategia que sirve?Las empresas suman juegos para fidelizar a los empleados: ¿es una estrategia que sirve? Revista Apertura. Co-autora. · Jul 28, 2022. https://www.cronista.com/apertura/empresas/las-empresas-suman-juegos-para-fidelizar-a-los-empleados-es-una-estrategia-que-sirve/


  • Arca, V. (2015). Control y disciplinamiento de los empleados en el sector privado: una aproximación crítica al sistema de medición de desempeño por objetivos. Sociales y Virtuales, 2(2).Recuperado de http://socialesyvirtuales.web.unq.edu.ar/control-y-disciplinamiento-de-los-empleados-en-el-sector-privado-una-aproximacion-critica-al-sistema-de-medicion-de-desempeno-por-objetivos/



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