Vanina Rugnia
CABA,Argentina
Summary
Hospitality and sales professional with over 12 years of experience in customer service and sales, including 5 years in international cruise environments. Demonstrated success in building strong client relationships, driving revenue, and delivering exceptional guest experiences in fast-paced, multicultural settings. Expertise in sales strategy, client engagement, and personalized service for an international clientele.
Overview
8
8
years of professional experience
Work history
Loyalty and Voyage Sales Manager
Carnival UK
Southamptom, Hampshire
04.2025 - Current
- Assisted in driving revenue by promoting future cruise bookings to guests.
- Facilitated upselling of cruise package upgrades and exclusive onboard offers.
- Coordinated reservations, managed guest communications, and executed administrative tasks including emails and presentations using Microsoft Office.
- Developed robust client relationships for improved business growth.
- Customized promotional strategies to meet needs of different clients, products and services.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
Beauty specialist-retail sales (P&O Cruises)
Harding brothers retail
Bristol, England
09.2021 - 03.2026
- Collaborated closely with colleagues to deliver excellent team performance in busy periods.
- Demonstrated comprehensive knowledge of skincare products to boost sales figures.
- Facilitated relaxing atmosphere through exceptional interpersonal skills and soothing techniques during services offered.
- Delivered exceptional customer service by attentively listening to clients' needs.
- Led product demonstrations, seminars, and one-to-one consultations to promote products and increase revenue
Sales representative
Mac Cosmetics
Buenos Aires, Argentina
01.2018 - 04.2021
- Increased customer satisfaction by developing personalised sales strategies.
- Provided after-sales support, enhancing customer satisfaction and loyalty.
- Provided talks and seminars for new members of the staff about product knowledge and customer service.
- Educated customers about product features and benefits, driving informed purchasing decisions.
- Conducted market analysis to anticipate future trends and adjust strategies accordingly.
Education
Associate degree - Events organization and protocol
Buenos Aires Study Center
01.2012 -
Customer service expert - Customer service skills and management
Praxis consultating
01.2015 -
Skills
- Clear communication skills
- Empathy
- Multitasking
- Confidence
- Adaptability to unexpected situations
- Attentiveness
Language
English
Spanish
Reference
- Cristian, Molina, General Shop Manager (Iona), Harding Brothers, +56 9 2814 7871, Harding Brothers
- Mitko, Stamenovski, General Shop Manager (Avria), Harding Brothers, Mitko.stamenovski86@gmail.com, Harding Brothers
Affiliations
- Fitness
Timeline
Loyalty and Voyage Sales Manager
Carnival UK
04.2025 - Current
Beauty specialist-retail sales (P&O Cruises)
Harding brothers retail
09.2021 - 03.2026
Sales representative
Mac Cosmetics
01.2018 - 04.2021
Customer service expert - Customer service skills and management
Praxis consultating
01.2015 -
Associate degree - Events organization and protocol
Buenos Aires Study Center
01.2012 -