Velda Ortiz-Leal
Springdale
Summary
Investigated employment options in customer service to contribute to team success and improve customer experiences.
Overview
33
33
years of professional experience
Work History
Delivery Courier
Walmart
04.2025 - Current
- Ensured timely and accurate delivery of packages to designated locations.
- Maintained vehicle cleanliness and functionality for optimal performance.
- Utilized GPS systems to navigate efficiently and reduce delivery times.
- Communicated effectively with customers regarding delivery status and updates.
- Managed inventory of parcels, ensuring proper documentation and organization.
- Developed streamlined processes for package handling to enhance efficiency.
- Coordinated with logistics teams to optimize delivery schedules and routes.
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
Warehouse Packer
Kawneer Company
09.2022 - 04.2025
- Pack and label products efficiently for shipment to ensure timely delivery.
- Operate material handling equipment to move items within the warehouse safely.
- Maintain accurate inventory records through regular cycle counts and adjustments.
- Collaborate with team members to optimize packing processes and reduce errors.
- Train new employees on safety protocols and packing procedures to enhance performance.
- Implement process improvements that increased packing efficiency and reduced waste.
- Oversee daily workflow, ensuring compliance with quality standards and operational goals.
- Mentor junior packers, fostering skills development and promoting a collaborative work environment.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
Warehouse Order Picker
Walmart
04.2021 - 08.2022
- Operated forklifts and pallet jacks to efficiently transport items within warehouse.
- Conducted inventory counts to ensure accuracy and maintain stock levels.
- Selected and packed orders according to customer specifications for timely shipment.
- Collaborated with team members to improve workflow processes and enhance productivity.
- Implemented best practices in organization and cleanliness of work areas to optimize space utilization.
- Trained new staff on safety protocols and operational procedures for order picking.
- Monitored equipment performance, reporting issues promptly for maintenance action.
- Assisted in the development of training materials for ongoing staff development initiatives.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Increased order picking efficiency by utilizing warehouse management systems and barcode scanning equipment.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Collaborated with team members to achieve daily order fulfillment targets, contributing to overall warehouse productivity.
- Met tight deadlines by efficiently navigating warehouse layout and prioritizing high-priority orders for expedited shipping.
- Maintained a safe working environment by adhering to OSHA guidelines and proper use of personal protective equipment.
- Upheld quality standards by inspecting products during the order picking process, ensuring only undamaged items reach customers.
- Achieved consistent punctuality and attendance, demonstrating commitment towards meeting warehouse performance objectives.
- Promoted a positive working atmosphere through respectful interactions with peers and supervisors while maintaining focus on achieving team goals.
Resolution Specialist
Walmart
11.2019 - 03.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Analyzed complex issues to develop tailored solutions for clients, enhancing satisfaction levels.
- Coordinated between departments to streamline resolution processes and improve operational efficiency.
- Trained junior staff on best practices for customer interactions and issue resolution strategies.
- Led initiatives to refine processes, resulting in improved turnaround times for customer resolutions.
Medical Scheduler
Ozark Guidance Center
08.2018 - 11.2019
- Coordinated patient scheduling to optimize physician availability and reduce wait times.
- Managed electronic health record (EHR) systems for accurate patient information and appointment tracking.
- Ensured compliance with healthcare regulations during scheduling processes and patient interactions.
- Collaborated with medical staff to streamline appointment workflows and improve service delivery.
Senior Sales Advocate
AT&T Wireless
08.2017 - 05.2018
- Developed customer relationship management strategies to enhance client engagement and loyalty.
- Conducted product demonstrations, showcasing features and benefits to drive sales conversions.
- Collaborated with marketing teams to design promotional campaigns, increasing brand visibility.
- Analyzed sales data to identify trends, informing strategic decisions for product offerings.
- Trained and mentored junior sales staff, enhancing team performance and productivity.
- Implemented feedback mechanisms for continuous improvement in customer service processes.
- Led initiatives to streamline sales workflows, reducing response times and improving efficiency.
- Increased sales revenue by consistently meeting and exceeding sales targets.
Manager of three locations (Cricket Wireless)
Dolphin Mobile Inc
10.2012 - 07.2017
- Directed cross-functional teams to enhance operational efficiency and streamline workflows.
- Implemented strategic initiatives resulting in improved customer satisfaction and retention rates.
- Mentored junior managers, fostering leadership skills and promoting professional development within the team.
- Analyzed market trends to inform product development strategies and optimize service offerings.
Environmental Service Department
Washington Regional Medical Center
05.2011 - 09.2012
Quality Control Technician
Georges Inc.
06.2008 - 01.2011
English Instructor of Adults
Instituto Bermingham de Ingles / Birmingham English Institute
08.2007 - 05.2008
Assistant to Office Manager
RSA Microtech
01.2005 - 10.2005
- Process orders for freight deliveries
- Prepare employee payroll
- Customer service by phone
- Order shipping and office supplies, including processing of invoices
ESL teacher
McDonald County School District (Noel Elementary School)
02.2004 - 06.2004
- Instruct and assist in ESL (English as a Second Language) program for elementary students
Quality Control Technician
Simmons Foods
02.2000 - 02.2004
Teacher Assistant (Aide)
Economic Security (Noel Head Start Program)
08.2001 - 06.2002
- Assist head teacher with all classroom activities in early childhood program
Production
Tyson Foods
02.1997 - 03.1999
Deputy Assessor
Hidalgo County Tax Office
02.1994 - 04.1996
- Assist clients with county property tax questions
- Customer service (high flow of clients)
- County maps and investigation
- Adjustments on assessments
Teller
First National Bank of Edinburg
10.1993 - 02.1994
Assistant Billing Clerk
Hidalgo County Health Department
09.1992 - 05.1993
- Assist medical billing clerk with coding
- Run monthly Medicaid reports
- Filed county clinics monthly activities
Education
CNA Certified Nurse Assistant - undefined
Petra Allied Health Education
Springdale, AR01.2010
Diploma - undefined
Edinburg High School
Edinburg, TX01.1993
Skills
- Mastered English and Spanish languages, delivering clear and impactful messages in both verbal and written formats
- Achieved efficient document and spreadsheet creation through proficient use of Microsoft Word and Excel Enhanced team performance by providing support in data entry and formatting tasks Improved file organization for quick access and retrieval, contributing to operational efficiency
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Delivery Courier
Walmart
04.2025 - Current
Warehouse Packer
Kawneer Company
09.2022 - 04.2025
Warehouse Order Picker
Walmart
04.2021 - 08.2022
Resolution Specialist
Walmart
11.2019 - 03.2020
Medical Scheduler
Ozark Guidance Center
08.2018 - 11.2019
Senior Sales Advocate
AT&T Wireless
08.2017 - 05.2018
Manager of three locations (Cricket Wireless)
Dolphin Mobile Inc
10.2012 - 07.2017
Environmental Service Department
Washington Regional Medical Center
05.2011 - 09.2012
Quality Control Technician
Georges Inc.
06.2008 - 01.2011
English Instructor of Adults
Instituto Bermingham de Ingles / Birmingham English Institute
08.2007 - 05.2008
Assistant to Office Manager
RSA Microtech
01.2005 - 10.2005
ESL teacher
McDonald County School District (Noel Elementary School)
02.2004 - 06.2004
Teacher Assistant (Aide)
Economic Security (Noel Head Start Program)
08.2001 - 06.2002
Quality Control Technician
Simmons Foods
02.2000 - 02.2004
Production
Tyson Foods
02.1997 - 03.1999
Deputy Assessor
Hidalgo County Tax Office
02.1994 - 04.1996
Teller
First National Bank of Edinburg
10.1993 - 02.1994
Assistant Billing Clerk
Hidalgo County Health Department
09.1992 - 05.1993
CNA Certified Nurse Assistant - undefined
Petra Allied Health Education
Diploma - undefined
Edinburg High School