Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Verone Moore Bradford

Magnolia

Summary

Proven leader with extensive experience in management and training, particularly at It's Fashion Metro, where I enhanced training program effectiveness and team productivity. Expert in strategic decision-making and sales tracking, I excel in building lasting client relationships and optimizing store layouts. Skilled in both finance and fostering team growth, my approach has significantly improved operational efficiency and profitability.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Floating Office Clerk

Magnolia Regional Medical Center
05.2024 - 05.2025
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
  • Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.

Account Manager

Americas Car Mart
01.2024 - 05.2024
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.

TRAINING STORE MANAGER

It's Fashion Metro
05.2017 - 12.2023
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
  • Opened and closed store 5 days per week
  • Provided informal coaching and support, assisting and supporting store associates in sales and customer service
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
  • Scheduled employees for 10:00 to 7:00 shifts, taking into account customer traffic and employee strengths
  • Trained new employees on proper protocols and customer service standards
  • Assisted in recruiting, hiring and training of team members.

FRONT DESK CLERK

Coachmans Inn
03.2012 - 12.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
  • Collected room deposits, fees and payments
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies
  • Maintained transaction security by verifying payment cards against identification
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.

AREA MANAGER

Jackson Hewitt Tax Service Inc
12.2004 - 03.2017
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability
  • Resolved conflicts promptly to promote positive environment for customers
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes
  • Transformed underperforming teams into productive, profitable teams
  • Brought in exceptional candidates to boost team productivity and operational efficiency
  • Directed workforce planning, customer retention and customer service management for multiple locations
  • Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels
  • Dedicated to expanding client bases by building lasting relationships.

ADMISSION SUPERVISOR

Magnolia Hospital
06.1999 - 07.2004
  • Coordinated recruitment activities such as college fairs, open houses, high school visits, campus tours.
  • Collaborated with other departments within the institution on initiatives related to student recruitment efforts.
  • Oversaw the daily operations of the Admissions Office by providing guidance, training, and support to staff members.

Education

High School Diploma -

Crossett High School
05.1990

Skills

  • Sales Tracking
  • Strategic Decision-Making
  • Finance and Accounting
  • Oversight
  • Special Assignments
  • Management Training
  • Policy Development and Enforcement
  • Store Layouts

Certification

  • Worked with CASA (Court Appointed Advocate For Children)
  • Bails Bondman
  • Notary

Timeline

Floating Office Clerk

Magnolia Regional Medical Center
05.2024 - 05.2025

Account Manager

Americas Car Mart
01.2024 - 05.2024

TRAINING STORE MANAGER

It's Fashion Metro
05.2017 - 12.2023

FRONT DESK CLERK

Coachmans Inn
03.2012 - 12.2023

AREA MANAGER

Jackson Hewitt Tax Service Inc
12.2004 - 03.2017

ADMISSION SUPERVISOR

Magnolia Hospital
06.1999 - 07.2004

High School Diploma -

Crossett High School

Similar Profiles

CREATE PROFILE
Verone Moore Bradford