Veronica Gemmecke
Bentonville
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Walmart, adept at resolving complex issues and enhancing client satisfaction. Proven ability to increase sales through effective upselling techniques while maintaining a clean and organized environment. Strong work ethic and a commitment to fostering positive guest interactions drive success in high-volume settings.
Overview
21
21
years of professional experience
Work History
Server
Denny’s Restaurant
12.2024 - Current
- Maintained high-quality service standards while overseeing multiple tables simultaneously.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Contributed to inventory management by monitoring stock levels.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Special Education Teacher
Purdy School District
08.2022 - 11.2023
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Conducted ongoing professional development in educational technology, keeping teaching approach current and effective.
- Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.
- Designed and implemented differentiated instruction strategy to meet diverse learning needs, enhancing educational outcomes.
- Utilized data-driven instruction to tailor lessons for improved academic performance.
- Improved student engagement by incorporating interactive learning technologies into lesson plans.
- Coordinated with language specialists to support English Language Learners, fostering more inclusive classroom.
- Enhanced literacy skills with targeted reading programs.
- Fostered positive learning environment that encouraged student curiosity and critical thinking.
- Developed and executed formative and summative assessments to monitor student progress, adjusting teaching strategies accordingly.
- Collaborated with colleagues to integrate cross-disciplinary lessons, enriching students' educational experience.
- Spearheaded mentorship program for at-risk students, contributing to improved academic and behavioral outcomes.
- Enhanced students' critical thinking and problem-solving skills through project-based learning.
- Promoted digital literacy by integrating technology into curriculum.
- Increased parental involvement in students' education by organizing regular communication and events.
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Developed and implemented classroom routines to address varying student needs.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Fostered student curiosity and interest through creative hands-on activities.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Created lessons and online testing materials to facilitate remote learning.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Adapted teaching methods and materials to meet students' varying needs.
Paraprofessional
Purdy School District
09.2021 - 05.2022
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Supported school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement.
- Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Facilitated communication between general education and special education staff, promoting effective collaboration on behalf of students'' best interests.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Coordinated with multidisciplinary teams to evaluate student progress and adjust instructional strategies as needed.
- Reported on student progress, behavior, and social skills to parents.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Assisted in the administration of standardized testing, ensuring accurate assessment of student performance levels.
- Strengthened student literacy skills through targeted reading intervention programs tailored to individual needs.
- Ensured compliance with state regulations by maintaining thorough documentation of services provided to students with disabilities.
- Administered tests and assessments to evaluate student progress and performance.
- Improved classroom management with development of behavior modification plans.
- Collaborated with school librarian to organize literacy events, encouraging love of reading.
- Assisted in organization of school events, contributing to vibrant school culture.
- Facilitated small group tutoring sessions for students struggling in math and reading.
- Supported teachers in grading assignments, ensuring timely feedback for students.
- Adapted teaching materials for special education students, meeting diverse learning needs.
- Fostered positive learning environment, managing classroom behavior effectively.
- Coordinated with teachers to monitor student progress, identifying areas for improvement.
- Contributed to development of Individualized Education Programs (IEPs), tailoring education to student needs.
- Engaged with students during extracurricular activities, supporting their interests beyond classroom.
- Provided one-on-one support to students with special needs, fostering supportive learning environment.
- Provided feedback to teachers on student progress, aiding in adjustment of teaching strategies.
- Enhanced student engagement by implementing interactive learning activities.
- Supported bilingual students by providing language assistance, promoting language proficiency.
- Assisted in administration of standardized tests, facilitating smooth testing process.
- Developed and maintained positive relationships with students, parents, and staff, enhancing school community.
- Participated in professional development workshops, continuously improving teaching skills.
- Monitored student safety during school outings, ensuring secure learning environment.
- Assisted in creating lesson plans that accommodated various learning styles, promoting inclusivity.
- Utilized technology in classroom to enhance learning experiences.
- Helped teacher prepare instructional material and displays.
- Enforced rules and instructions to maintain discipline.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Took part in professional development workshops to boost skills.
- Developed and implemented strategies to improve student engagement.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Helped teachers manage bus loading and unloading.
- Collaborated with instructors to develop engaging lesson plans.
- Prepared reports and maintained administrative records.
- Graded and provided feedback on assignments.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
- Monitored students in computer lab to enforce proper use of resources.
Substitute Teacher
Cassville School Disrict
08.2015 - 05.2017
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Supervised lunchroom and recess activities.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Participated in professional development opportunities to stay current on educational trends and research-based teaching strategies for continuous improvement in practice.
- Supported implementation of school-wide initiatives aimed at improving academic achievement and student well-being.
- Contributed to positive school culture by participating in extracurricular activities and events.
- Collaborated with teaching staff to share resources and strategies, enhancing overall teaching quality.
- Maintained detailed records of student attendance, assignments, and progress for seamless transition back to regular teachers.
- Integrated technology into lesson plans, increasing student interest and participation in subjects.
- Utilized variety of assessment tools to evaluate student progress and inform instruction adjustments.
- Adapted teaching strategies to accommodate virtual learning environments, ensuring continuous education during remote periods.
- Participated in professional development workshops to stay current with educational best practices and pedagogical innovations.
- Enhanced student engagement by implementing interactive teaching methods.
- Fostered student curiosity and love for learning by presenting material in engaging and relatable ways.
- Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
- Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
- Provided feedback to students on assignments and tests, offering constructive advice for improvement.
- Encouraged critical thinking and problem-solving skills through project-based learning activities.
- Fostered positive classroom environment, managing student behavior and promoting respect.
- Followed lesson plans designed by absent teachers.
- Enforced school and class rules to maintain order in classroom.
- Implemented classroom management techniques to maintain positive learning environment.
- Monitored student behavior and administered discipline as needed.
- Collaborated with other educators to plan and review instruction.
- Monitored student performance and provided feedback to inform instruction.
- Assisted students in mastering subject material and preparing for tests.
- Utilized variety of instructional strategies to meet individual student needs.
- Developed creative instructional strategies to keep students engaged and motivated.
- Researched and selected age-appropriate materials and resources for classroom instruction.
- Prepared objectives and outlines for courses of study by following curriculum guidelines or requirements of states and schools.
- Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
Customer Service Manager
Walmart
04.2004 - 04.2010
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Kept accurate records to document customer service actions and discussions.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Created and reviewed invoices to confirm accuracy.
- Collaborated with IT department to streamline customer data management.
- Enhanced team productivity with introduction of flexible working arrangements.
- Reduced customer complaints by proactively identifying and addressing common issues.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Bachelor’s In Elementary Education - Education
Missouri State University
Springfield, MO12.2019
Associate’s Arts And Science - Education
Crowder College
Cassville, MO05.2017
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Sales expertise
- Sales techniques
- Order accuracy
- Supply restocking
- Quality control
- Food safety practices
- Performance improvement
- Table bussing
- Suggestive selling
- Guest relations management
- Point of sale operation
- Relationship management
- Dining area maintenance
- Allergy awareness
- Order management
- Beverage preparation
- Inventory management
- Tableside etiquette
- Task prioritization
- Food sales and promotion
- Guest seating
- Table setting
- Item promotion
- Table setting knowledge
- Ordering procedures
- Food station setup
- Menu presentation
- Daily specials memorization
- Food and beverage pairings
- Regulatory compliance
- Multitasking and organization
- Food safety
- Upselling techniques
- Calm demeanor
- Table resetting
- Point of sale (POS) system operations
- Positive guest interactions
- Take-out service
- Specials promotion
- Menu item recommendation
- Reliable and responsible
- Warm and friendly
- Adaptable and flexible
- High energy and stamina
- Excellent communication
Timeline
Server
Denny’s Restaurant
12.2024 - Current
Special Education Teacher
Purdy School District
08.2022 - 11.2023
Paraprofessional
Purdy School District
09.2021 - 05.2022
Substitute Teacher
Cassville School Disrict
08.2015 - 05.2017
Customer Service Manager
Walmart
04.2004 - 04.2010
Bachelor’s In Elementary Education - Education
Missouri State University
Associate’s Arts And Science - Education
Crowder College
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