Veronica Phangdy
Rogers
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude, and excellent customer service.
Overview
16
16
years of professional experience
Work History
Neuro Med-Surg Nurse
Aya Healthcare
09.2024 - 11.2025
- Maintain accurate documentation and comply with hospital policies and standards.
- Utilize specialized equipment such as EEG monitors, Lumbar drains, and mobility aids.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administer medications and IV therapies per physician orders and nursing protocols.
- Provide comprehensive nursing care to patient with neurological conditions, including stroke, seizures, brain injuries, and post-neurosurgical promptly.
- Monitor and assess patients conditions, recognizing neurological changes and responding promptly.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
Registered Nurse, Progressive Care Unit
Washington Regional Medical Center
Fayetteville, AR
07.2021 - 09.2024
- Administered medications and monitored patient vitals in fast-paced progressive care unit.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans.
- Educated patients and families on post-discharge care, enhancing understanding of treatment protocols.
- Mentored junior nursing staff, fostering skill development and adherence to best practices.
- Prevented complications by closely monitoring vital signs and promptly responding to changes in patient status.
- Increased efficiency in the Progressive Care Unit by effectively prioritizing tasks and managing time.
- Served as a reliable resource for patients'' families by providing education on their loved ones'' conditions, treatment plans, and progress updates.
- Maintained compliance with hospital policies and regulatory standards through adherence to established protocols and ongoing professional development.
- Ensured timely administration of treatments by proficiently starting IVs, inserting Foley catheters, changing dressings, performing wound care procedures among other essential nursing tasks.
- Exemplified teamwork through close collaboration with colleagues, offering assistance during challenging situations, and fostering a positive work culture.
PRN Nurse & House Supervisor
Everest Rehab
Rogers, AR
03.2023 - 10.2023
- Provide flexible clinical support and oversight across shifts.
- Demonstrated strong leadership by coordinating patient care, managing staffing, and addressing urgent clinical needs.
- Supported staff development by mentoring nurses and promoting best practices in clinical care.
- Responded to and managed emergencies, escalating concerns appropriately and maintaining composure under pressure.
Consultant Nurse
Elizabeth Richardson Center
Springdale, AR
06.2018 - 07.2021
- Conducted quarterly assessments, including thorough head to toe and skin checks.
- Performing regular chart reviews.
- Effectively covered overnight shifts for three group home.
- Ensuring smooth operations and reliable medication administration.
Medical-Surgical Unit Registered Nurse
Krucial Staffing
Amarillo, TX
12.2020 - 04.2021
- Administered medications via oral, IV and intramuscular injections, and monitored responses.
- Managed care from admission to discharge, including patient assessments, care planning, health educations and discharge support.
- Monitored patient vital signs to perform thorough condition assessments.
Emergency Department-Pediatric Registered Nurse
Arkansas Children Hospital
Springdale, AR
09.2019 - 12.2020
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Provided direct patient care, stabilized patients and determined next course of action.
- Performed triage on all incoming patients and determined severity of injuries and illnesses.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Mentored junior nursing staff, providing guidance on best practices in pediatric nursing care.
- Led training sessions for new nursing staff, elevating overall skill level of pediatric care team.
- Educated family members and caregivers on patient care instructions.
Progressive Care Unit Registered Nurse
Washington Regional Medical Center
Fayetteville, AR
03.2015 - 08.2019
- Managed patients recovering from medical or surgical procedures, including facilitating wound care, ostomy care, pressure ulcer prevention and pain management.
- Evaluated patient histories, complaints and current symptoms.
- Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Ordered and analyzed diagnostic tests to identify and assess patient conditions.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
- Provided health education to patients and families regarding discharge instructions and plans of care.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Reviewed post-operative orders and continuously monitored patients' post-operative vitals, set up PCA and fluids and oriented patients to unit.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Followed proper procedure for insertion and removal of catheters, and IVs.
- Performed routine wound care and dressing changes on schedule.
Clinical Coordinator
Community Clinic
Rogers, AR
07.2010 - 02.2019
- Created weekly schedules for nurses, taking into account sick days and vacation time.
- Developed and adjusted work schedules for staff.
- Identified nurses' and staff training needs and devised training programs to close gaps.
- Monitored, analyzed and corrected staff performance and worked with nurse manager to raise standards of practice.
- Ordered and maintained appropriate stock of supplies.
- Managed emergency patients and handled patient treatment concerns.
- Conducted telephone triage to patient, family and significant others using nursing judgment according to protocol.
- Covered for nursing staff (Family practice and Pediatric floor).
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Resolved customer problems and complaints.
Registered Nurse
Well Quest Urgent Care
Bentonville, AR
04.2014 - 10.2016
- Delivered high-quality patient care during weekend shifts, maintaining a strong standard of clinical excellence.
- Administered allergy shots and other injections with precision, adhering to company safety and documentation protocols.
- Performed a wide range of nursing duties, including patient assessments, wound care, medication administration, and care coordination.
- Communicated effectively with patients and healthcare providers to ensure accurate treatment plans and positive patient experiences.
- Adapted quickly in a fast paced urgent care environment, demonstrating strong critical thinking and multitasking skills.
PRN Nurse
Springwood Behavioral Hospital
Fayetteville, AR
05.2014 - 11.2015
- Conducted comprehensive patient assessments and chart review to inform individualized care planning.
- Administered medications accurately and in accordance with psychiatric care protocols and safety standards.
- Developed and implemented care plans for new admissions, ensuring continuity of care and therapeutic alignment.
- Collaborated with multidisciplinary teams to monitor patient progress and adjust treatment plan as needed.
Medical-Surgical Registered Nurse
Northwest Medical Center
Bentonville, AR
08.2009 - 08.2011
- Managed care from admission to discharge, including patient assessments, care planning, health educations and discharge support.
- Administered medications via oral, IV and intramuscular injections, and monitored responses.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Reviewed post-operative orders and continuously monitored patients' post-operative vitals, set up PCA and fluids and oriented patients to unit.
- Organized and managed care of patients undergoing various therapies and procedures.
- Monitored patient vital signs to perform thorough condition assessments.
- Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered, discharge instructions and follow-up care.
- Adhered to strict safety measures by carefully determining proper dosages before administering medications.
- Implemented plans to prevent pressure ulcers and other wound developments.
Education
Associate of Science - Nursing
Excelsior College
Albany, New York, NY03-2014
Skills
- Medication administration
- Medication and IV administration
- Patient care
- Direct patient care
- Patient assessment
- Patient education
- Infection control
- Surgical care
- Seizure management
- Tracheostomy care
- Triage assessment
- Blood transfusion administration
- Nursing assessments
- Inpatient care
- Catheter maintenance
- Gastrostomy tube care
- NG tube insertion
- Charting medication administration
- Patient assessment and care
Languages
Spanish
Native or Bilingual
Timeline
Neuro Med-Surg Nurse
Aya Healthcare
09.2024 - 11.2025
PRN Nurse & House Supervisor
Everest Rehab
03.2023 - 10.2023
Registered Nurse, Progressive Care Unit
Washington Regional Medical Center
07.2021 - 09.2024
Medical-Surgical Unit Registered Nurse
Krucial Staffing
12.2020 - 04.2021
Emergency Department-Pediatric Registered Nurse
Arkansas Children Hospital
09.2019 - 12.2020
Consultant Nurse
Elizabeth Richardson Center
06.2018 - 07.2021
Progressive Care Unit Registered Nurse
Washington Regional Medical Center
03.2015 - 08.2019
PRN Nurse
Springwood Behavioral Hospital
05.2014 - 11.2015
Registered Nurse
Well Quest Urgent Care
04.2014 - 10.2016
Clinical Coordinator
Community Clinic
07.2010 - 02.2019
Medical-Surgical Registered Nurse
Northwest Medical Center
08.2009 - 08.2011
Associate of Science - Nursing
Excelsior College