Veronica Walker
Pilar
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
28
28
years of professional experience
1
1
Certification
Work History
HR Associate
IAE Business School
09.2016 - Current
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Organized new employee orientation schedules for new hires.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
- Coordinated employee training programs to improve productivity and performance.
- Developed and implemented onboarding and orientation programs for new employees.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Assisted with writing job postings and job descriptions for boards.
Foreign Trade Assistant
Raciones Argentinas
02.2014 - 08.2016
- Verified ownership and transaction information and dividend distribution instructions to certify conformity with governmental regulations.
- Aided in designing appropriate strategies to help clients meet financial goals.
- Identified current market trends and news affecting stock market to predict future movements.
- Coordinated with shipping and transport companies on behalf of clients.
- Developed and maintained relationships with customs brokers, freight forwarders and customers.
- Researched and prepared product cost and trade compliance reviews for clients.
Account Executive Team Lead
United Parcel Service Ltd.
05.2004 - 01.2007
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Facilitated business by implementing practical networking techniques.
Bilingual Customer Service Supervisor
United Parcel Service Ltd.
08.1995 - 04.2004
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Responded to customer calls and emails to answer questions about products and services.
- Provided language translation services for customer service inquiries.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish speaking customers.
- Met all call quality standards and daily quotas for first-call resolution.
- Developed a deep understanding of customer service principles and customer service best practices.
- Developed training materials for english and spanish speaking customer service representatives.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Education
Licientate - Human Resources Management
J.F.Kennedy University
Buenos Aires04.2003
Terciario - Business Administration
Instituto Argentino De Secretarias Ejecutivas
Buenos Aires 12.1995
High School Diploma -
Saint Hilda´s College
Hurlingham Skills
- Communication Management
- Team Player
- Recruitment
- Administrative Support
- Talent Management
- Employee Relations
- Benefits Administration
- HR Policies
- Employee Onboarding
- Human Resources Support
Certification
- Certified Analist, PDA International
PDA Analist
PDA Assessment identifies people’s behavioural profile and their uniqueness, manages their talent, develops their skills and encourages them to reach their exponential talent.
Languages
Spanish
Native language
English
Advanced
C1
Timeline
HR Associate
IAE Business School
09.2016 - Current
Foreign Trade Assistant
Raciones Argentinas
02.2014 - 08.2016
Account Executive Team Lead
United Parcel Service Ltd.
05.2004 - 01.2007
Bilingual Customer Service Supervisor
United Parcel Service Ltd.
08.1995 - 04.2004
Licientate - Human Resources Management
J.F.Kennedy University
Terciario - Business Administration
Instituto Argentino De Secretarias Ejecutivas
High School Diploma -
Saint Hilda´s College
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