Victor Orellana Mendoza
Summary
Experienced in customer engagement and adept at managing the overall customer experience in a fast-paced service environment. Seeking to transition into a new field, leveraging strong communication and problem-solving abilities to contribute effectively in a new professional context.
Overview
6
6
years of professional experience
Work History
LOGISTICS SUPERVISOR
Harbor Freight Tools
09.2023 - 12.2024
- Managed a team of warehouse staff to ensure efficient operation and timely delivery of goods
- Implemented inventory control systems to monitor stock levels and prevent stockouts
- Performed regular audits and quality checks to maintain compliance with company standards and regulations
- Resolved customer complaints and issues related to shipping and logistics in a timely and professional manner
- Trained new staff members on company policies, procedures, and safety protocols
ASSET PROTECTION TEAM LEAD
Walmart
07.2023 - 09.2023
- Managed a team responsible for monitoring store premises and preventing theft
- Investigated and resolved instances of theft or fraud within the store
- Conducted regular audits of store inventory to identify potential security risks
- Maintained detailed records of security incidents and implemented corrective actions as needed
ASSET PROTECTION INVESTIGATOR
Walmart
11.2018 - 07.2023
- Utilized CCTV systems to monitor high-risk areas and detect suspicious activities
- Implemented and monitored loss prevention procedures to prevent theft and shrinkage
- Reviewed incident reports and conducted interviews to gather evidence for investigations
- Managed internal investigations into employee misconduct and policy violations
- Testified in court as a witness in criminal cases involving theft or fraud
Education
HIGH SCHOOL DIPLOMA -
Rogers High School
Rogers, AR01.2019
Skills
- Inventory control
- Team leadership
- Problem-solving
- Time management
- Customer service
- Surveillance
- Security protocols
- Report writing
- Emergency response
- Investigation
- Attention to detail
- Customer relations
Languages
Spanish
Native or Bilingual
Timeline
LOGISTICS SUPERVISOR
Harbor Freight Tools
09.2023 - 12.2024
ASSET PROTECTION TEAM LEAD
Walmart
07.2023 - 09.2023
ASSET PROTECTION INVESTIGATOR
Walmart
11.2018 - 07.2023
HIGH SCHOOL DIPLOMA -
Rogers High School
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